Create or connect your Airbnb listing
Create new listings
You can create new Airbnb listings directly from your SiteMinder platform. No need to create your rooms and rates on Airbnb as well. During mapping, you'll enter all listing content including services, policies, media, and descriptions.
Connect existing listings
If you have active listings on Airbnb, you can map your room rates from your SiteMinder platform to these listings. When mapping for the first time, choose how to sync with Airbnb:
Sync everything — manage all content (services, policies, media, descriptions) and inventory updates through your SiteMinder platform. SiteMinder's configuration will override your Airbnb content.
Sync pricing and availability — only manage inventory (prices, availability, restrictions) through SiteMinder. Your content will be managed through Airbnb.
After choosing your sync option, updates must be made in the system you selected to avoid content conflicts.
Updates supported by Airbnb
Rates and occupancy including extra adult rate (extra guest fee), and single guest discount
Availability (maximum update period: 730 days)
Minimum and maximum stay
Stop sell
Close to arrivals (CTA)
Close to departures (CTD)
Note: Length of stay restrictions apply to the check-in day. For example, a 3-night minimum stay set for June 2 won't affect a 2-night booking starting June 1.
Before connecting
Before connecting Airbnb, you'll need to:
Create an Airbnb host account.
Ensure compliance with Airbnb's standards for hotels and hospitality businesses.
Set up at least 5 services (Property settings > Services)
Configure property policies (Property settings > Policies)
Set check-in/check-out times with minimum 3-hour periods (Property settings > Policies)
Upload images to your Media library (Property settings > Media library). Ensure that your images are in high resolution — we recommend 4200 x 2700 px. No watermarks, logos, or text. You need at least seven photos per Airbnb listing.
How to connect Airbnb
Sign in to your Airbnb business host account.
Open your SiteMinder platform in a new tab (same browser).
Go to Distribution > Channels.
Find Airbnb and click on it.
Review eligibility criteria, tick I understand and click Connect.
Complete the connection steps.
Connection steps
Step 1: Account
Confirm and select “Confirm that I have an Airbnb account and currently signed in”.
Click Authorise listing on Airbnb.
When redirected to Airbnb's website, click I agree, then Allow.
Once the connection is successful, you’ll see a “Verified signed in successfully” message.
Click Next.
Step 2: Property details
Check your property address — this will be pre-filled from Property settings > Property details.
Click Check location to set geolocation.
Adjust map pin if needed for accurate location.
Note: if your property address is updated in this step, it will also be synced to your Property settings.
Step 3: Property policies
You can use the Airbnb Restricted check-in / check-out times option, otherwise your existing times set in Property settings > Policies will be used.
Click the toggle to enable or disable restricted check-in/check-out times
If enabled, enter all check-in and check-out times (including start and end time for both).
Note:
A minimum 3-hour period is needed for check-in and check-out times. For example, check-in from 1:00 PM to 3:00 PM will be rejected by Airbnb, but check-in from 1:00 PM to 4:00 PM will be accepted.
Airbnb does not support half-hour intervals (for example, 1:30)
Check-in and check-out periods should not overlap.
Step 4: Settings
Enter these required property details:
Permit or tax ID:
Add your local permit or tax ID if required by local laws
Check local regulations to confirm whether your property is required to have a permit or tax ID.
Directions:
Include how to get to your property from different areas (airport, port, train station, bus station).
Add your property’s parking information and transportation services.
Directions are only shared after a booking is confirmed.
Interaction:
Add information about how guests will interact with you and your staff
Include details about reception and opening hours
House rules:
Write simple, clear instructions about guest behaviour
Include information about pets, parties, smoking, and extra guests.
Neighbourhood overview:
Write a brief description of what makes your area unique
Include nearby tourist attractions, restaurants, stores, and transportation
Notes:
Add any extra details guests should know
You can include interesting facts like property history
Text fields cannot contain:
E-mail addresses
Phone numbers
URLs
Emojis
Repeated special characters
Words in all capital letters
Step 5: Complete connection
Review settings.
Click Connect.
Once redirected to the Channel settings page (Distribution > Airbnb > Channel settings), click the Enable connection to Airbnb button. This must be done before mapping to prevent the listing being rejected.
Click Save.
Once the channel is connected, you can then map your room rates to Airbnb. Each room rate you map will create a separate listing on Airbnb, so map only one room rate per room type to prevent double bookings.