I have an existing Airbnb listing. Can I connect it to the SiteMinder platform?
Yes, you can connect your existing Airbnb listing to the SiteMinder platform.
Will my existing Airbnb listing automatically sync if I connect it to the SiteMinder platform?
If you have an existing Airbnb listing, and have settings already configured via Airbnb’s extranet, all of your settings will sync to your SiteMinder platform when you map to Airbnb for the first time.
Once you have connected and mapped your listing, if certain settings are changed via the Airbnb extranet, they may overwrite the settings in your SiteMinder platform. You can check and edit your sync preferences in the Airbnb extranet in Listing > select your listing > Filters icon > Edit preferences > Property management software.
Can I connect more than one Airbnb listing to the same SiteMinder platform account?
Yes, you can connect more than one Airbnb listing to the same SiteMinder platform account, if all listings belong to the same host and are located at the same address.
Can I have more than one Airbnb host account connected to the same SiteMinder platform account?
No, you cannot have more than one Airbnb host account connected to the same SiteMinder platform account.
You can only connect one host ID to each SiteMinder platform account.
Can I connect one Airbnb host account to multiple SiteMinder platform accounts?
Yes, you can connect one Airbnb host account to multiple SiteMinder platform accounts.
Note:
Before you decide to connect more than one SiteMinder platform account to the same Airbnb host account, if you want to disconnect Airbnb from one of your accounts, you may need to disconnect from all the other connected SiteMinder accounts first. This is because our system has a single ‘host ID’ for that Airbnb host account, and all of your SiteMinder platform accounts would be connected to the same ID.
You should only connect listings located on the same address for each SiteMinder platform account.
Does my listing fit Airbnb’s standards for hotels and other hospitality businesses?
If you are unsure if your Airbnb listing fits Airbnb’s standards for hotels and other hospitality businesses, you can read the standards here.
Note:
If your property does not meet Airbnb’s standards, Airbnb will not set your property live.
If your channel and listing details are incorrectly filled out, Airbnb will contact your property and ask you to edit your account details before your property can be set live.
Will I keep my superhost status and reviews when connecting my Airbnb listings to my SiteMinder platform account?
Yes, you will keep your superhost status and reviews when connecting your Airbnb listing(s) to your SiteMinder platform account.
Do I need to accept the 'Instant Book' feature on Airbnb to connect to my SiteMinder platform account?
Yes, if you connect Airbnb to your SiteMinder platform account, your property will be automatically available for instant booking on Airbnb. This means that guests can book your listing instantly without needing to send a booking request and wait for your approval.
Configure the type of guests allowed to book your listing, and review your Instant book welcome message, if required.
I am logged into my existing Airbnb account, but my SiteMinder platform is not recognising it — why?
If you are logged into your existing Airbnb account, but your SiteMinder platform account is not recognising it, please check that you are logged into Airbnb:
with the right Airbnb host account;
in a separate tab on the same browser you are using to connect from your platform.
If you have done the above, please check that you have completed Airbnb’s profile information. Go to Airbnb’s extranet and make sure that you have at least:
one profile picture uploaded
an e-mail address
a phone number
a work e-mail.
I am getting an ‘Account is already connected’ error — why?
If you are getting an ‘Account is already connected’ error, this could be due to the following:
Signing into the wrong Airbnb host account — if you have more than one Airbnb host account, before attempting to connect again, make sure you are signed in to the right Airbnb account you want to connect to, and it is open in a separate tab. That Airbnb account must not be connected to any other SiteMinder platform accounts.
You need to clear your browser’s cache and cookies — sometimes, your browser’s cache and cookies need to be cleared, which may log you out of your accounts. As a workaround, you can try using a different browser to connect Airbnb, or log in using an incognito window.
Your Airbnb host account was connected with your SiteMinder platform account in the past — if your Airbnb host account used to be connected to your SiteMinder platform, disconnect the Airbnb account before re-connecting to your SiteMinder platform.
To disconnect your Airbnb account, follow these steps:
In the Airbnb extranet, click on your profile picture at the top right corner.
Go to Account > Privacy and Sharing.
Scroll down to see your Connected App.
Click on Remove access.