Tripadvisor is one of the world's leading travel platforms, with over a billion reviews, helping travellers compare and book accommodations, experiences, and travel services worldwide.

Before connecting

To connect with Tripadvisor, ensure you have:

An active Tripadvisor account.
Matching property details across both Tripadvisor and your SiteMinder platform (including property name, address, phone number, and latitude and longitude)

Connect to Tripadvisor

Step 1: Connect SiteMinder in Tripadvisor

Contact Tripadvisor to request a SiteMinder connection.

Step 2: Add the channel in your SiteMinder platform

Go to Distribution > Channels.
Find Tripadvisor Plus / Instant Booking and click on it.
Complete the connection steps.

Step 3: Update channel settings

Update the channel settings for Tripadvisor in Distribution > Channels > find Tripadvisor Plus / Instant Booking and click on the ellipsis button (three dots button) > select Update channel settings. Update the following:

Hotel description (including amenities, history, nearby attractions)
Hotel website URL
Reservation e-mail address
Guest support contact information (phone, e-mail, web address)
Check-in/check-out policies and times
Currency code (3-letter ISO format)
Prices Include Tax and Fees
Accepted credit cards
Payment policy
Smoking policy
Terms and conditions

Step 4: Map your room rates

Once the channel is connected, map your room rates to Tripadvisor. Go to Distribution > Channels > find Tripadvisor Plus / Instant Booking and click on the ellipsis button (three dots button) > Room rates mapping page.

When mapping, configure the following settings for each channel rate, including the following settings specific to Tripadvisor:

Room type and rate plan settings

Room code — a unique code that will identify this room (for example “DBL”)
Room name
Room URL — the link of the room on your property’s website (such as"https://www.property.com/double-room")
Room description

Rate code — a unique code that will identify this rate (for example “BAR”)
Rate name — the name of the rate (such as "bed and breakfast")
Rate description

Deposit details

Deposit type — if a deposit is required at the time of booking. None, partial, or full.

Cancellation Policy

Refund available — if you offer a refund for this rate. None, partial, or full.
Cancellation Policy — add a brief description of the cancellation policy.

For partial or full refunds, set:

Amount and amount type (fixed amount, percentage, or number of nights)
Cancellation period (days before arrival)

Step 5: Enable the channel

To start sending inventory updates to Tripadvisor, enable the channel. Go to Distribution > Channels >Tripadvisor Plus / Instant Booking > Channel settings > click the Enable the connection to Tripadvisor Plus / Instant Booking” button

Step 6: Complete Tripadvisor activation

After mapping your room rates, wait 48 hours, then complete the TripAdvisor Self-Signup on Tripadvisor to activate either Tripadvisor Plus or Tripadvisor Instant Booking.