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Connect to Tripadvisor Plus / Instant Booking
Connect to Tripadvisor Plus / Instant Booking

How to connect, map and activate Tripadvisor Plus / Instant Booking.

Updated today

Tripadvisor is one of the world's leading travel platforms, with over a billion reviews, helping travellers compare and book accommodations, experiences, and travel services worldwide.

Before connecting

To connect with Tripadvisor, ensure you have:

  • An active Tripadvisor account.

  • Matching property details across both Tripadvisor and your SiteMinder platform (including property name, address, phone number, and latitude and longitude)

Connect to Tripadvisor

Step 1: Connect SiteMinder in Tripadvisor

Contact Tripadvisor to request a SiteMinder connection.

Step 2: Add the channel in your SiteMinder platform

  1. Go to Distribution > Channels.

  2. Find Tripadvisor Plus / Instant Booking and click on it.

  3. Complete the connection steps.

Step 3: Update channel settings

Update the channel settings for Tripadvisor in Distribution > Channels > find Tripadvisor Plus / Instant Booking and click on the ellipsis button (three dots button) > select Update channel settings. Update the following:

  • Hotel description (including amenities, history, nearby attractions)

  • Hotel website URL

  • Reservation e-mail address

  • Guest support contact information (phone, e-mail, web address)

  • Check-in/check-out policies and times

  • Currency code (3-letter ISO format)

  • Taxes inclusive/exclusive of rates

  • Accepted credit cards

  • Payment policy

  • Smoking policy

  • Terms and conditions

Step 4: Map your room rates

Once the channel is activated, map your room rates to Tripadvisor. Go to Distribution > Channels > find Tripadvisor Plus / Instant Booking and click on the ellipsis button (three dots button) > Room rates mapping page.

When mapping, configure the following settings for each channel rate, including the following settings specific to Tripadvisor:

Room type and rate plan settings

  • Room code — a unique code that will identify this rate.

  • Room name

  • Room URL — the link of the room on your property’s website (such as"https://www.property.com/double-room").

  • Room description

  • Rate code — a unique code that will identify this rate

  • Rate name — the name of the rate (such as "bed and breakfast")

  • Rate description

Deposit details

  • Deposit type — if a deposit is required at the time of booking. None, partial, or full.

Cancellation Policy

  • Refund available — if you offer a refund for this rate. None, partial, or full.

  • Cancellation Policy — add a brief description of the cancellation policy.

For partial or full refunds, set:

  • Amount and amount type (fixed amount, percentage, or number of nights)

  • Cancellation period (days before arrival)

Step 5: Enable the channel

To start sending inventory updates to Tripadvisor, enable the channel. Go to Distribution > Channels >Tripadvisor Plus / Instant Booking > Channel settings > click the Enable the connection to Tripadvisor Plus / Instant Booking” button

Step 6: Complete Tripadvisor activation

After mapping your room rates, wait 48 hours, then complete the TripAdvisor Self-Signup on Tripadvisor to activate either Tripadvisor Plus or Tripadvisor Instant Booking.

Tripadvisor Plus

This premium subscription service rewards guests who book your property through Tripadvisor. Benefits include:

  • Special property badges on Tripadvisor

  • Enhanced visibility

  • No upfront costs

  • Potential for increased bookings at lower costs compared to other channels

Tripadvisor Instant Booking

Available to all guests regardless of subscription status, this option:

  • Displays your rates alongside other booking options

  • Operates on a commission-based model for completed reservations

  • Requires eligibility verification

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