Customer Support

How to activate, configure, suspend and deactivate your direct booking rates.

Activate and manage your direct booking rates

How to set up deposits for your direct booking rates.

Set up deposits for your direct booking rates

Control the way you sell your direct booking rates by configuring Direct booking controls on your rate plans.

Set up Direct booking controls on your direct booking rates

Set up various discount types for your booking engine to attract more direct bookings and encourage longer stays.

Create discounts for your booking engine

Display your best rate plans and their inclusions and discounts at the top of your booking engine.

Highlight rate plans on your booking engine

Set up Dynamic discounts for your booking engine, including Dynamic length of stay discounts, Package deals and Stay pay deals.

Set up Dynamic discounts

How to add, modify, or delete an extra for your SiteMinder booking engine.

Create extras for your booking engine

Set up a rate multiplier for Direct booking

Create non-refundable direct rates and enable direct booking deposits.

How to set up non-refundable rates for Direct booking

Control when guests can make same-day reservations on your direct booking engine.

How to set same day cut-off time for Direct booking

Troubleshoot when direct booking rates aren't showing on your booking engine, appearing as sold out, or not visible to guests.

Troubleshoot direct booking rates not appearing on your booking engine

Direct booking rates

Contact us

Kontakt

Contacta con nosotros

Blog

Log in

SiteMinder

Product updates

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.