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Manage user accounts and permissions
Manage user accounts and permissions

Learn how to securely manage user accounts and set up permissions.

Updated this week

To access and edit users through the Manage users page, you need User management permission enabled. If you don't have this permission, ask a colleague with User management permission to enable it for you.

Keep your account secure

Protect your user accounts and guest data by following these security best practices:

  • Create individual user accounts for each team member with unique e-mail addresses. Do not use shared e-mail addresses like info@hotel.com.

  • Never share passwords or user accounts between team members. This goes against the Payment Card Industry Data Security Standards (PCI DSS).

  • Avoid writing down passwords or sharing them with anyone.

  • Use different passwords for different business accounts.

  • Use multi-factor authentication (MFA) through your SiteMinder mobile app or a third-party authenticator app.

  • Log out after each session when using shared computers and do not save credentials in browsers.

Add a user account

To create a new user account:

  1. Click on your property name > select User management.

  2. Click Add user.

  3. Enter the user details including unique e-mail address, name, preferred language and phone number.

  4. Under Account permissions, select if you want to enable User management access (to add, edit, or delete other users).

  5. Choose the user level: Admin for full access or General for customised permissions.

After creating the account, an activation e-mail will be sent to the user's e-mail address to set up their password and activate their account. The user account shows as Pending until they click the activation link in the e-mail.

User account permissions

Admin users automatically get full permissions except User management. General users get read-only access by default and need specific permissions enabled for additional access.

General users can be granted these permissions:

Property permissions:

  • Property settings — manage property information, details, and policies

  • Rooms and rates — manage room types, rate plans, and channel rates

  • Payment settings — set up accepted payment methods

  • Media library — manage property images

Distribution permissions:

  • Inventory — update rates, availability and restrictions

  • Channels — map to channels and manage channel connections

  • Yield rules — set up yield rules

  • Demand Plus — manage Demand Plus

Direct booking permissions:

  • Direct booking rates — manage rates for your booking engine

  • Promotions — create and manage promotion codes

  • Extras — create and delete extras

  • Configuration — manage booking engine settings

  • Website builder — use the website builder

Reservations permissions:

  • Reservation details and operational reports – search, view and run reports on reservations

  • Guest payment details — manage payment card details (Note: Reservation details and operational reports permission must also be granted to enable this)

Additional permissions:

  • Third-party connectivity — for PMS/RMS/CRS integration

  • Insights — reports access

Edit or delete a user account

To modify or remove a user account:

  1. Click on your property name > select User management.

  2. Find the user and click the ellipsis button (three dots button).

  3. Select Edit this user or Delete this user.

⚠️ Note:

  • You cannot edit user details such as e-mail address, first name, or phone number. If details need to be changed, create a new user account instead.

  • Once you delete a user account, it is permanent — you cannot retrieve their access or history.

  • If you're unsure about deleting a user, consider restricting their permissions instead.

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