What happens if a rate is incorrectly mapped?
If two rates with different pricing, restrictions, or availability are incorrectly mapped together, inventory discrepancies can occur. This can lead to overbookings and loss of revenue.
To fix incorrect mapping, you need to disconnect the existing channel rate mapping and then remap it correctly.
Fix incorrect mapping
If room rates are incorrectly mapped to one another and they have different pricing, restrictions, or availability, wrong pricing, restrictions, or availability may show on the channel.
➕ For example, if you map a "Triple room non-refundable" to a "Triple room standard", you may see an inventory mismatch with incorrect pricing, restrictions, or availability showing on the channel.
To fix incorrect rate mapping, unmap (disconnect) the rate, then remap the rate:
Unmap the rate
Go to Distribution > Channels.
Click on the channel, then click on the channel rate.
Select Disconnect from channel.
Remap the rate
Go to Distribution > Channels and click on the channel.
Find the room rate and click Map to.
Review the channel rate configuration and click Save.
After remapping, monitor the mapping to confirm that pricing, restrictions, and availability are correct on the channel, and that the rate does not become disabled.
Fix mismatched rate configuration
Room rates must have the same configuration across all systems: your SiteMinder platform, your channels, and your connected property management system (PMS), revenue management system (RMS), or central reservation system (CRS).
If you map a room rate that does not have matching configuration across systems (for example, if the occupancy settings in your platform do not match the occupancy settings on the channel), the wrong availability, pricing, and restrictions could be sent to the channel, increasing the risk of overbookings and loss of revenue.
➕ For example:
You have a "Double standard rate" with an availability of 2 in your platform.
You have a "Double standard rate" with an availability of 2 on the channel, and a "Double single use rate" with an availability of 2 on the channel.
Because these are created as two separate room types, the availability gets duplicated to 4.
To fix mismatched rate configuration across your systems (platform, channels and PMS/RMS/CRS):
Update the room rate configuration to ensure it matches across your platform, channels, and connected PMS/RMS/CRS.
Go to the channel's Room rates mapping page, update the channel rate configuration settings, and click Save.
You can also fix a mismatched configuration or a disabled rate by unmapping the channel rate and remapping it to the correct rate with matching configuration.
💡Note:
Once you create new room rates on the channel, it can take up to 60 minutes for the channel rate to appear in your platform and be available for mapping.
If you delete a room rate on the channel's extranet before you unmap it in your platform, you may see an "Unable to locate" or "Update error" message.