What happens when channel rates are unmapped?
When rates are not mapped in your platform to your channels, your rates and availability won't sync to the channels.
For reservations received for unmapped rates:
Reservations are still processed and available in your platform
Availability will not be be reduced/updated in your inventory
Reservations will not be delivered to your PMS/RMS/CRS, and they cannot be resent
For these reservations you must add them manually to your PMS/RMS/CRS
You'll receive a notification for these reservations in your platform notifications centre. To receive these notifications, turn on Distribution notifications in your notification settings.
Why mapping is important
Rates need to be mapped to:
Your channels
Your PMS/RMS/CRS (if connected to one)
Unmapped channel rates can lead to:
Incorrect availability, rates, and restrictions showing on your channels
Risk of overbooking due to availability not updating
Reservations failing to deliver to your PMS
Missed booking opportunities
⚠️ Important: If you recently enabled or mapped a channel rate, reservations created before you enabled the rate or mapping will not automatically sync (be re-sent) to your platform. You must add these reservations manually in your PMS.
Check for unmapped channel rates
Unmapped rates won't sync availability to channels, which can lead to overbookings.
To check for unmapped rates:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel name.
Select Edit room rates mapping.
Use the Mapping status toggle to select Unmapped to see all unmapped rates.
Map unmapped channel rates
When you find unmapped rates, map them to ensure reservations sync correctly.
To map your channel room rates:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel name.
Select Edit room rates mapping.
Use the Mapping status toggle to select Unmapped.
Map any unmapped rates.
Click Yes to Start updating channel.
Click Save.
Once you’ve mapped channel rates, you must map all rates to your connected PMS/RMS/CRS.
Prevent unmapped rates
To avoid unmapped rates:
Check "Rates mapped: X of Y" — numbers must match
Filter by "Unmapped" to ensure all rates are mapped
Verify all seasonal and special rates are mapped
Check new rates added to channels are mapped
Check your dashboard daily for reservation delivery failures
Keep your channel mapping up to date when adding new rates
Check your mapping and inventory on your channels after making rate plan changes