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Connect or disconnect Hostelworld
Connect or disconnect Hostelworld
Updated over a week ago

💡 Important to know:

  • To connect Hostelworld to our platform, you need a Hostelworld account — if you do not have one, go to Hostelworld’s website, create an account, and set up your property before proceeding.

Benefits of connecting Hostelworld

Hostelworld is a global leader for booking hostels and budget-friendly accommodations. If your property falls under the hostel category, bed and breakfast, or even a hotel offering low-cost accommodation, you may benefit from Hostelworld's popularity amongst budget travellers around the world.

Updates supported by Hostelworld

Our platform sends inventory updates to Hostelworld that include the following data:

  • Rates and occupancy

    • Rates shown on the Inventory page

    • Extra adult rate

    • Extra child rate

    • Single guest discount

  • Availability

  • Restrictions

    • Minimum stay — also called ‘minimum stay on arrival’, this restriction only applies to the check-in day. For example, if you set this restriction to ‘3 night minimum stay’ for 2 June, and a guest wants to book a two-night reservation starting on 1 June, they will still be able to make the reservation.

    • Maximum stay — also called ‘maximum stay on arrival’, this restriction only applies to the check-in day.

    • Stop sell

💡 Note:

  • Hostelworld does not support closed to arrival (CTA) and closed to departure (CTD).

  • Hostelworld has a maximum inventory update period of 750 days.

  • Channels that accept stop sells can also accept your release period.

Connect to Hostelworld

💡 To connect Hostelworld to our platform, you need a Hostelworld account — if you do not have one, go to Hostelworld website, create an account, and set up your property before proceeding.

Step 1: request to connect to SiteMinder

Log into Hostelworld’s extranet and request an XML connection with SiteMinder. Take note of the:

  • Property code — (also called “hostel number”) that Hostelworld has assigned to your property.

  • API password — the API or XML password provided to you by Hostelworld. It is different to the password used to log in to the Hostelworld extranet.

💡 For more assistance with this step, contact Hostelworld’s support team directly.

Step 2: add Hostelworld to your platform

Make sure to add the channel ‘Hostelworld’.

Step 3: follow the steps in the Channel Connection Wizard

  • Enter your Hostelworld’s Property code and API password (noted during step 1).

  • Select the Currency your property is using on Hostelworld and click Next.

  • Review the connection and click Connect.

  • Once connected, please wait 24 hours for our support team to confirm the connection with Hostelworld.

Step 4: ensure that you have rooms and rates created in Hostelworld’s extranet

While our support team confirms the connection with Hostelworld, ensure that you have rooms and rates created in Hostelworld’s extranet with configurations matching those in our platform. Also make sure you have one room rate in our platform for each Hostelworld room rate you want to map.

Step 5: set up your Hostelworld channel settings

  • Once our support team has activated Hostelworld’s connection, go to Distribution > Channels tab.

  • Locate Hostelworld and click on its ellipsis button (...).

  • In the Channel actions menu, select Update channel settings.

  • In the Channel settings tab, click on the edit button to modify settings.

  • Click Save.

Popular settings:

Tax exclusive rates

Select the same setting you have selected on the channel:

  • Set to Yes — to indicate your rates exclude taxes.

  • Set to No — to indicate your rates include taxes.

Step 6: map your rates to Hostelworld

To map Hostelworld, follow the steps in article Map a room rate to a channel.

Step 7: check your inventory and enable Hostelworld

Once you have completed mapping, follow these steps:

  • Check that the data in your inventory is correct.

  • Enable Hostelworld.

Disconnect Hostelworld

To learn how to disconnect Hostelworld — and other channels — from our platform, read article Connect, edit, or disconnect a channel.

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