Updating these property details depends on where you need it to appear. Before making changes, confirm where you need these details updated:
Your booking engine
Channels connected through Channels Plus
Standard distribution channels (OTAs) such as Booking.com, Expedia, or Agoda
The top navigation bar of your platform or in property switcher (used for billing purposes)
Property name and address
Your property name and address are displayed to your guests on the Contact section of your booking engine. They are also displayed on the channels you connect to on Channels Plus.
Property name (this may differ from your property's legal name)
Property address: street, city, state, and post code. The map will automatically populate Latitude, Longitude, and Place ID fields. To adjust the location pin, drag it to the correct position and click Confirm
To update your property name and address for Channels Plus and your booking engine:
Click your property name in the top navigation bar.
Select Property settings.
Go to the Property details tab.
Update your Name and Address as needed.
Click Save.
Where the property name change applies
⚠️ Changing your property name in Property details will not change your property name on:
Standard distribution channels (OTAs) such as Expedia and Booking.com. To update your property name on those channels, log in to each channel's extranet or contact the channel's support team
The top navigation bar of your platform, or the property switcher if you have multiple properties. This name is recorded in our system and used for billing purposes. To change it there, contact our support team
E-mail notifications, such as for distribution alerts. If you are still receiving notifications under the old property name, contact our support team
Contact details: property phone number and e-mail address
Your property’s contact details will be displayed to your guests on the Contact section of your booking engine. They are also displayed on the channels you connect to on Channels Plus.
⚠️ Contact details and phone numbers for standard distribution (OTA) channels: Phone numbers displayed on OTA channel websites such as Booking.com, Expedia, and Agoda are managed on each channel's extranet directly, not in your platform property settings. Log in to the channel's extranet and update your phone number there, or contact the channel's support team for assistance.
Property details | Description |
Public phone number | Your property's main public phone number for guests. |
Alternative phone number | Any secondary or backup contact numbers (optional). |
Public e-mail | An e-mail address for guest inquiries. |
Website | Your property's URL (include "http://" or "https://"). |
To update your contact details:
Click your property name in the top navigation bar.
Select Property settings.
Go to the Property details tab.
Scroll to Contact details.
Update your Public phone number, Alternative phone number, and Public e-mail as needed.
Click Save.
Links to your social media sites
Add URLs for your Facebook, Instagram, Twitter, and YouTube pages (include "http://" or "https://").
These social media links appear as icons at the bottom of the booking confirmation page after a guest completes a reservation.
Star rating
💡 Your Star rating will be displayed on your booking engine and will also be sent to the channels you connect to on Channels Plus.
Under Rating type, select one of these options:
No rating: If your property does not have an official rating
Star rating: If your property has an official star rating
Self-rating : If you're self-assessing your property
If you select Star rating, choose the appropriate number of stars from the dropdown menu.
Your property's Star rating will appear at the top left of your booking engine.
Check with local authorities about rating validation requirements in your region before selecting a star rating.
Self rating guidelines:
Rating | Description |
★ | Budget-friendly, no luxury |
★★ | Affordable, comfortable, nice |
★★★ | Quality service, comfortable, offers additional amenities |
★★★★ | Excellent service, stylish, comfortable, plenty of amenities |
★★★★★ | Superb service, latest technology, luxury, highest comfort, plenty of amenities |
Tax ID
💡 Your Tax ID will apply to Direct booking. Your Tax ID will also be sent to the channels you connect to on Channels Plus.
Enter the official business Tax ID used for tax declarations. Tax ID naming varies by country, for example:
UK, Ireland, France, Portugal, Italy, USA, Canada: "Taxpayer Identification Number (TIN)"
Australia: "Australian Business Number (ABN)"
Spain: "Certificado de Identificación Fiscal (CIF)"
Mexico: "Registro Federal de Contribuyentes (RFC)"
Direct booking: Translations for property details
If you use SiteMinder's booking engine, when updating your property details, check your translation settings to make sure details are updated there.
If automatic translation is turned on, your property details are translated automatically
If not, add the translation for your property details manually: go to Direct booking > Configuration > Translations, click the language, then update the details under Property settings