How to create, update, and delete rate plans in your SiteMinder platform.
About rate plans
Rate plans are a way to sell room types with different restrictions and pricing to attract more travellers to your property and increase potential reservations.
Create a rate plan, then assign it to a room type to configure the pricing and restrictions, which creates the 'room rate'. Once the room rate is created, you can map it to channels and your connected property management system (PMS), revenue management system (RMS), or central reservations systems (CRS).
Types of rate plans
Common rate plans include:
Standard — your base rate or rack rate
Non-refundable — typically cheaper than the standard rate with no cancellation allowed
Breakfast included — usually more expensive than standard rate
Minimum length of stay — often cheaper than standard rate with a minimum night restriction
Derived rate plans: Create discounted rates by deriving from another rate plan. This makes it easy to maintain pricing because when you update your base rate, all derived rates automatically adjust. For example, create a Non-refundable rate plan with a 15% discount from your Standard rate, or a Breakfast included rate with an additional AUD 20 per night.
Special rate plans: Create mid-week or weekend deals, early bird or last-minute offers, and rates with alternate check-in and check-out times.
Seasonal rate plans: Create special rate plans for holidays and events like Christmas, New Year's Eve, Valentine's Day, Easter, and tourist attractions in your area.
Create a rate plan
To create a new rate plan:
Go to Rooms and rates > Rate plans.
Click Add a rate plan.
Fill in your rate plan details.
Click Save.
When creating your rate plan, configure these settings:
Rate plan name — a clear name to identify your rate plan in your platform (not visible to guests)
Rate plan description — additional details about your rate plan (not visible to guests)
Minimum length of stay — set the minimum number of nights guests must book
Maximum length of stay — set the maximum number of nights guests can book
Release period — days in advance a booking must be made (also known as "advance purchase" restriction)
Inclusions — meals included in your rate (sent to supported channels like Booking.com)
Minimum rate — lowest price allowed for this rate plan
Direct booking controls — date filters and discounts for your direct booking rates (Direct Booking)
Rate setup for manual input — manually input daily rates in your inventory
Rate setup for derived rates — automatically calculate rates based on another rate plan by an amount or percentage. Note derived rates cannot be manually modified in the Inventory grid
After creating your rate plan, you'll be prompted to assign room types, which will create the room rate. Click Assign room types and select which room types to include. For each room type, you'll need to enter the Full rate (your base rate or rack rate), Included occupancy, Extra adult rate, and Extra child rate. Once assigned, you can edit the room rate to adjust settings specific to that room rate, for example, any overrides to rate plan settings.
After assigning room types to your rate plan and creating room rates, you can map these room rates to channels. You can always return to edit your rate plans and room rates as needed.
Edit a rate plan
To update a rate plan:
Go to Rooms and rates > Rate plans.
Click on the rate plan you want to modify, then click Edit.
Make your changes.
Click Save.
You can update rate plan pricing, restrictions, and other settings at any time to adapt to changes in the market.
Delete a rate plan
To delete a rate plan:
Go to Rooms and rates > Rate plans.
Click on the rate plan you want to delete, then click Delete.
Click Delete again to confirm.
⚠️ Note:
Deleting a rate plan will delete all associated room rates from your SiteMinder platform and rate plan updates will no longer be sent to channels
Deleting a rate plan does not remove it and associated room rates from your channels or connected PMS/RMS/CRS. You must manually remove the rate plan from your channels’ extranet and connected systems.