The SiteMinder platform makes it easy to manage your rooms and rates across all your connected channels.
Your rooms and rates setup consists of room types, rate plans, room rates, and channel room rates.
Room types
A room type is a category of rooms that share similar characteristics, such as the type of room (standard or deluxe), number of occupants allowed, bed type, and room views.
Here are some common room types:
Single room
Double room
Family room
Accessible room
Studio
Apartment
To create or manage room types, go to Rooms and rates > Room types.
Rate plans
Rate plans help you sell your rooms in different ways to attract more guests. Common rate plans include:
Standard rates that offer flexible booking terms
Non-refundable rates at a discounted price
Breakfast included rates for guests who want meal options
Advance purchase rates for early bookers
Extended stay rates with minimum night requirements
You can create discounted rate plans by deriving rates from another rate plan. For example, you can derive a Non-refundable rate plan from your Standard rate plan with a 15% discount. Or, create derived rates to link your Breakfast included rate plan to your Standard rate plan, with an additional AUD 20 per night.
To create or manage rate plans, go to Rooms and rates > Rate plans.
Room rates
A room rate is created when you assign a rate plan to a room type. For example, when you assign your Breakfast included rate plan to your Double room type, this creates a room rate called "Double room, Breakfast included".
Your room rate automatically includes:
Occupancy settings from the room type
Pricing and restrictions from the rate plan
Any inclusions from the rate plan
You can override settings for individual room rates if needed.
To create or manage room rates, go to Rooms and rates > Rate plans.
Channel room rates
When you map a room rate to a channel, this creates a “channel room rate”.
To manage your channel room rates:
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel.
Select Edit room rates mapping.
This will take you to the channel’s Room rates mapping page — the central place to manage your mapping and channel room rate configuration.
From here you can:
Map new room rates to the channel
Update settings for existing mapped channel room rates
Check which rates are mapped/unmapped, or enabled/disabled
💡 Note: You can also view your mapped channel rates in Distribution > Inventory by clicking the channel's down arrow.