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Email customisation basics
Email customisation basics

This article covers the components of a scheduled email, explaining the format and how to personalise an email using guest reservation data.

Updated over a week ago

💡 Important to know

  • To set up and customise your property’s scheduled emails, go to Emails > Scheduled emails.

This article covers the components of a scheduled email, explaining the format and how to personalise an email using guest reservation data.


💡 To set up and customise your property’s scheduled emails, go to Emails > Scheduled emails > Create new. Once you Choose type of the email you want to create, you will need to set up your Email design, and configure the email Sending rules and Segmentation.

Email design

The basic components of a scheduled email will consist of the following:

  1. Active language tabs — switch between tabs to add custom translations.

  2. Email subject line — the subject line of the email message.

  3. The body of content.

  4. Description — the name of the email.

  5. Email template — the template that the email uses.

  6. Customisation options, such as Header image (note that this will vary based on the email type and template chosen).

  7. Delete — delete this email.

Format the email

When editing the body of the email, you will see the following format options in the floating toolbar:

  • Set the text font, size, colour.

  • Insert link/remove link buttons.

  • Add numbered and bullet list buttons.

  • Adjust text alignment.

  • Insert content.

Insert custom data

To insert custom data into the email message, follow these steps:

  1. Go to Emails > Scheduled emails > Create new.

  2. Write the email’s body content.

  3. Place your cursor in the spot you want to insert content, then in the floating toolbar, click on Insert Content.

  4. From the drop-down, select the type of data you want to insert. You can add details from the guest’s reservation (such as Guest first name, Guest arrival date, and Guest departure date) to add a personal touch, as wel as other details such as your property’s information (such as Property phone number and Property address).

💡 Insert content also works in the Email subject line — we recommend to add the Guest first name tag to the Email subject line as it’s known to help with open rates, which is essential to successful communication with guests.

To add the Guest first name tag to the Email subject line, you will first need to add the Guest first name tag to the content in the body of the email, then simply highlight the tag and cut and paste it into your Email subject line.

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