If you received an error message when connecting to Airbnb or updating your Airbnb listing mapping, see below possible causes and how to resolve them.
Fix the issue that caused the error for Airbnb, then enable the channel/channel rate (listing) again.
If the Airbnb channel rate (listing) was disabled
Fix the issue then re-enable the channel rate. Update the setting “Start updating channel” to “Yes”. Go to Distribution > Channels > Airbnb > Room rates mapping > click on the Airbnb channel rate and click on Yes under “Start updating channel”.
If the entire Airbnb channel became disabled
Fix the issue then re-enable the channel again in Distribution > Channels > Airbnb > Channel settings > click Enable connection to Airbnb.
Airbnb error messages and solutions
Listing setup/account verification errors
Error happened when mapping channel, please try again later: Please check with Airbnb and verify your account.
Listing rejected by Airbnb for the following reason: verify listing: You are required to register your place and need to contact Airbnb support team with this error message for Airbnb to accept this listing. For example, you may need to submit your registration details to Airbnb in relation to local regulations and laws. View the guidelines here.
We are unable to update this room rate due to the Property/Listing type being unable to support multiple inventory: For whole run-of-house listings, check you don't have an incorrect inventory level entered, as this type only supports an inventory level of 1. For other accommodation types, check that the appropriate Property and Listing type has been selected. Check your accommodation type in your Airbnb extranet.
Make sure the number you provide matches your registration number and is in the correct format: Check the Permit or Tax ID entered as it doesn't match the details on Airbnb.
You must verify your phone number before activating your listing: Verify your phone number on Airbnb before activating your listing. Contact Airbnb customer service for help.
You are not yet eligible to apply a Super Strict cancellation policy: Your listing isn't eligible for a Super Strict cancellation policy. Please contact Airbnb for guidance.
Pricing errors
Please use a base price of at least: Your rate is lower than the minimum 10 USD or higher than the maximum 25,000 USD allowed on Airbnb. Check your rates are correct. If using a rate multiplier, ensure it's set correctly in channel settings.
You have set a rate that is lower than the Cleaning Fee you have entered: Your rate is lower than the cleaning fee you entered. Increase your nightly rate, or decrease the cleaning fee.
Airbnb requires the extra person price to be between 5 USD and 300 USD: Check the Extra adult rate in the channel rate configuration/mapping and update it to a value between 5-300 USD. Also ensure that the currently in your Airbnb extranet match your property settings in your platform, or enable currency conversion.
Please use a security deposit of at least: Airbnb requires the security deposit to be between 100 USD and 5000 USD. If using a different currency, update the listing with a converted security deposit value for your currency.
Your daily price is too high: Your rate is higher than the maximum 25,000 USD. Check your rates are correct. If using a rate multiplier, ensure it's set correctly in channel settings.
Your daily price is too low: Your rate is lower than the minimum 10 USD. Check your rates are correct. If using a rate multiplier, ensure it's set correctly in channel settings.
Location and address errors
The address you entered is different/not accurate: Contact Airbnb to validate/update the address for your listing. The address in your platform must match the address in your Airbnb account.
You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support: We are unable to update your listing on Airbnb as your address details do not match those in your Airbnb account. If you have existing reservations and need to change the address, you must contact Airbnb.