Access the Billing portal
To access Billing, log in to your SiteMinder platform, click on your property name, then select Billing.
💡 Only billing users can access the Billing portal. If you don't see the Billing option when you click on your property name, contact your primary billing user to get access. The first billing users are created during your onboarding process.
In your Billing portal you can:
Overview — View all your billing accounts and balances.
Invoices — Access and download invoices.
Payments — Track payment history and adjustments.
Accounts — Set up automatic payments and manage payment methods.
Booking fees — View Demand Plus and Channels Plus booking fees.
Billing users — Manage billing user access.
About billing accounts
You may have multiple billing accounts depending on your SiteMinder products. For example:
SiteMinder subscription
Demand Plus
Channels Plus
GDS by SiteMinder
Each account is billed separately and has its own:
Account balance
Billing cycle
Payment settings and methods
Automatic payment setup
Overview
In the Overview tab you can:
View all billing accounts
Check outstanding balances
Monitor account status
See which accounts need payment
Invoices
In the Invoices tab you can:
View current and past invoices
Track payments and adjustments
Download invoice records
View and export payment history
Accounts
In the Accounts tab you can:
Set up automatic payments
Update payment methods
Change billing preferences
Manage payment settings for each account
If you need to cancel or put your SiteMinder subscription on hold, do so via Billing > Accounts tab > Manage account.
Booking fees
In the Booking fees tab you can:
View all fees for Demand Plus and Channels Plus
See how booking fees are calculated
View the billable amount for each transaction
See if fees are pending (not yet invoiced), invoiced, or prepaid (already paid to the channel at time of booking)
Filter your booking fees by account, date period, and status.
Export the list of booking fees by downloading a CSV file.