To cancel or place your SiteMinder subscription on hold, log in to your SiteMinder platform > click on your property name > select Billing > Accounts > click Manage account.
Placing your SiteMinder subscription On hold lets you temporarily suspend your account for up to three months, at a reduced fee. Whether it’s renovations, government restrictions or unexpected closures, this option gives you flexibility to keep your subscription.
Similarly, if you have recently sold your property or will no longer be directly managing your account, the Change of Ownership option gives you the ability to transfer your subscription to a new owner.
On Hold periods must be in whole months (for example, January to March) and during this time all products will be paused. A request must be made before the hold period begins. If you have a contract, there might be limitations on using On Hold.
Before placing your SiteMinder subscription on hold
If you’re thinking of placing your SiteMinder subscription on hold, our team is here to help. Contact us if you would like to book in a call to discuss any issues and potential solutions before placing your account on hold.
Before placing your subscription on hold, please check your Inventory to ensure your prices, availability, stop sells, and any other restrictions are accurate and up to date.
While your SiteMinder subscription is on hold
While your SiteMinder subscription is on hold:
Any available rooms will still be bookable online. Before placing your account on hold please check your Inventory to ensure your prices, availability, stop sells, and any other restrictions are accurate and up to date.
An upfront hold payment will replace your normal full subscription during the hold period and once it ends, you will return to the full subscription fee. Details about the On Hold fee will be discussed with you after requesting the hold.
Your channels will stay connected to receive future bookings.
Your user access will be restricted. All user logins will be disabled to prevent any accidental changes.
How to put your SiteMinder subscription on hold
Requests to put your SiteMinder subscription On hold can only be made by the Primary billing user. To manage your billing users, click your property’s name > select Billing > click the Billing users tab.
To put your SiteMinder subscription On hold, follow these steps:
Log in to your SiteMinder platform.
Click on your property name in the top navigation bar.
Select Billing from the drop-down list. You will be taken to the self-service Billing portal.
In the Billing portal, go to Accounts.
Under your SiteMinder subscription account, click the Manage account button.
The account request form will open. Click Continue and select On hold.
Fill out the required fields in the form.
Submit the request. Once submitted our team will contact you as soon as possible to confirm your details and gather any additional information before finalising the process.
Suspend Demand Plus
You have the option to suspend or cancel Demand Plus. After your Cancellation date, you’ll no longer have access to reconcile Demand Plus reservations. Our Accounts team will send a final invoice for all future reservations, so it’s important to do a final reconciliation for all future bookings before the cancellation date.
Reactivate your account after On hold
If your SiteMinder account is On hold, we’ll contact you near your reactivation date with a reactivation reminder to confirm reopening and next steps.
When reactivating your account, we will also activate your billing and user access.
If your property has completed renovations and changed your room configuration, make sure to amend your setup and configuration (room types, rate plans, mapping and channel connections) in all systems including your PMS, RMS and CRS.