To cancel or place your SiteMinder subscription on hold, in your SiteMinder platform, click on your property name > select Billing > Accounts > click Manage account.
You can cancel your SiteMinder subscription due to a property closure, switching to another provider, or another reason. If you would like to cancel your subscription, consider that SiteMinder also gives you the option to temporarily place your account on hold or request a change of ownership.
Place your subscription on hold — placing your subscription On hold provides you with the flexibility to suspend your account for up to three months, which can be especially helpful during renovations or short term closures.
Process change of ownership for your property — if you have recently sold your property or will not be directly managing your account the Change of Ownership option gives you the ability to transfer your account to a new owner, without the need to cancel.
Before cancelling your subscription
If you’re thinking of cancelling your subscription, our team is here to help. Contact us if you would like to book in a call to discuss any issues and potential solutions.
Before you cancel your account, please check your subscription’s terms and conditions. The terms and conditions would have been sent to the contact who signed up.
How to cancel your SiteMinder subscription
Requests to cancel your SiteMinder subscription can only be made by the Primary billing user. To manage your billing users, click your property’s name > select Billing > click the Billing users tab.
To request to cancel your SiteMinder subscription, follow these steps:
Log in to your SiteMinder platform.
Click on your property name in the top navigation bar.
Select Billing from the drop-down list. You will be taken to the self-service Billing portal.
In the Billing portal, go to Accounts.
Under your SiteMinder subscription account, click the Manage account button.
The account request form will open. Click Continue and select Cancellation.
Fill out the required fields in the form.
Submit the request. Once submitted our team will contact you as soon as possible to confirm your details and gather any additional information before finalising the process.
SiteMinder has a 30-day Cancellation policy. This means your access will switch off 30 days after requesting cancellation unless stated otherwise in your contract.
Cancel or suspend Demand Plus
You also have the option to suspend or cancel Demand Plus. If cancelling, after your Cancellation date, you’ll no longer have access to reconcile Demand Plus reservations. Our Accounts team will send a final invoice for all future reservations, so it’s important to do a final reconciliation for all future bookings before the cancellation date.
Cancel SiteMinder Pay
You can disable deposits for your Direct Booking rates instead of cancelling your SiteMinder Pay account.
If you are only requesting to cancel SiteMinder Pay, a 30-day Cancellation policy does not apply.
How can I reactivate my account?
Whether you cancelled your SiteMinder subscription recently or a while back, we’re here to help reactivate your account.
If you have cancelled recently (within 30 days)— please reach out to our support team to discuss reactivation options.
If you cancelled more than 30 days ago — get in touch with our sales team to discuss reactivation options. Setup fees and new pricing may apply.