You can cancel your SiteMinder subscription due to a property closure, switching to another provider, or another reason through your self-service Billing portal. Before cancelling, consider whether one of these alternatives might better suit your situation:
Place your subscription on hold: Placing your subscription On hold provides you with the flexibility to suspend your account for up to three months, which can be especially helpful during renovations or short term closures.
Process change of ownership for your property: If you have recently sold your property or will not be directly managing your account the Change of Ownership option gives you the ability to transfer your account to a new owner, without the need to cancel.
Before cancelling your subscription
If you’re thinking of cancelling your subscription, our team is here to help. Contact us if you would like to book in a call to discuss any issues and potential solutions.
⚠️ Before you cancel your account, please check your subscription’s terms and conditions, including any notice requirements or fees that may apply. The terms and conditions would have been sent to the contact who signed up.
Important
30-day notice: Account cancellations require 30 days’ notice, starting from date request is submitted
Active contract: If your property has a fixed-term contract with more than 30 days remaining, we recommend submitting your cancellation request 30 days before the contract end date to help avoid early termination fees where possible.
Early termination fees: If you cancel before your contract term ends, an early termination fee equal to the remaining balance of your contract will apply.
Active contract: If your contract ends more than 30 days from now, we recommend submitting your request 30 days before the contract end date to help avoid early termination fees
For product or contract-specific terms (including different notice periods for certain add-ons, please refer to your signed agreement
Cancelling your account does not automatically remove your property from OTA channels or stop incoming bookings. You will need to manage or close inventory directly in each channel’s extranet
You cannot cancel a product that is part of a bundle (core subscription) on its own
Requests to cancel your SiteMinder subscription or add-on products can only be made by the Primary billing user or the person listed as the main contact for the property
How to cancel your SiteMinder subscription
Only the Primary billing user or the person listed as the main contact can request to cancel your SiteMinder subscription.
To request to cancel your SiteMinder subscription, follow these steps:
Log in to your SiteMinder platform (must be the Primary billing user or main contact).
Click on your property name in the top navigation bar.
Select Billing from the drop-down list. You will be taken to the self-service Billing portal.
In the Billing portal, go to Accounts.
Under your SiteMinder subscription account, click the Manage account button.
The account request form will open. Click Continue and select Cancellation.
Fill out the required fields in the form.
Submit the request. Once submitted our team will contact you as soon as possible to confirm your details and gather any additional information before finalising the process.
If you do not wish to continue with your SiteMinder products after free trial, notify us before your trial ends, or you'll be invoiced automatically.
If your trial has ended, we require 30 days’ email notice to cancel your services. This means your access will switch off 30 days after requesting cancellation unless stated otherwise in your contract.
Cancel SiteMinder products
You can cancel individual SiteMinder products without cancelling your entire SiteMinder subscription. This includes products like:
Channels Plus
Demand Plus
Dynamic Revenue Plus
Guest Engagement
SiteMinder GDS
SiteMinder Pay
Website Builder
Some of these can be paused or cancelled directly in your platform: see the steps below. For the others, contact us to discuss options.
Pause or cancel Channels Plus
If you want to temporarily stop selling your property through Channels Plus, you can pause Channels Plus by deactivating all your room rates. When you are ready to start selling again, you can reactivate your room rates at any time. Go to Distribution > Channels Plus > Room Rates > select rates > Deactivate Rates.
If you do not wish to use Channels Plus in future, you can unsubscribe. Once you unsubscribe, your property will no longer be sold on Channels Plus and all setup information will be lost. If you decide to activate Channels Plus in the future, you will need to set up Channels Plus again.
To pause or unsubscribe from Channels Plus, go to Distribution > Channels Plus > Setup tab > click on Pause Channels Plus.
⚠️ Important: Before you unsubscribe, make sure you have reconciled all applicable reservations. All active and pending reservations will be included in a final invoice.
Pause or cancel Demand Plus
If you want to cancel your Demand Plus subscription, you can pause or suspend it. If cancelling, after your Cancellation date, you’ll no longer have access to reconcile Demand Plus reservations. Our Accounts team will send a final invoice for all future reservations, so it’s important to do a final reconciliation for all future bookings before the cancellation date.
To pause or suspend Demand Plus:
Go to Distribution > Demand Plus.
Under More information, click Pause Demand Plus.
Cancel SiteMinder Pay
You can disable deposits for your Direct Booking rates instead of cancelling your SiteMinder Pay account.
If you are only requesting to cancel SiteMinder Pay, a 30-day cancellation policy does not apply.
How can I reactivate my account?
Whether you cancelled your SiteMinder subscription recently or a while back, we’re here to help reactivate your account.
If you have cancelled recently (within 30 days): Please reach out to our support team to discuss reactivation options.
If you cancelled more than 30 days ago: Get in touch with our sales team to discuss reactivation options. Setup fees and new pricing may apply.