Access the Billing portal
To access Billing, log in to your SiteMinder platform, click on your property name, then select Billing.
Who can access? Only users with billing user permissions can access the self-service Billing portal.
Can't see the Billing option? If Billing doesn't appear when you click on your property name, you may not have billing user permissions. Contact your primary billing user to request access.
💡 Your first billing users and primary billing user are set up during your onboarding process.
View and download invoices
💡 You need billing user permissions to view and download invoices. If you don't have access, contact your primary billing user.
SiteMinder invoices are issued for your SiteMinder subscription and add-ons such as Demand Plus. To view or download your invoices:
Log in to your SiteMinder platform.
Click on your property name > select Billing.
Go to the Invoices tab.
Under the filters, click Invoices.
Select your account in the filter.
Choose a date range.
Enter an Invoice number if searching for a specific invoice.
Click Search.
Download individual invoices as PDF files by clicking the download button, or click Export as CSV to download all filtered invoice data as a spreadsheet.
View payment history
View payments you've made for your SiteMinder invoices:
Log in to your SiteMinder platform.
Click on your property name > select Billing.
Go to the Invoices tab.
Under the filters, click Payments.
Select your account in the filter.
Choose a date range.
Enter a Payment number if needed (found in your payment confirmation e-mail).
Click Export as CSV to download your filtered payment history.
About adjustments
Adjustments are separate charges or deductions that modify your billing account's total payable amount. These can be:
Credit (credit memo) — decreases the amount of your payments.
Charge (debit memo) — adds to the amount of your payments.
View adjustment history
To view your adjustment history:
Log in to your SiteMinder platform.
Click on your property name > select Billing.
Go to the Invoices tab.
Under the filters, click Adjustments.
Select your account in the filter.
Choose a date range.
Click the download button next to any adjustment to save it as a PDF.
💡 Note: the Export as CSV option downloads the data shown in the table, not the individual documents.