SiteMinder Pay is our fully integrated, secure payment processing solution. Process payments, manage transactions and payouts, send payment requests and set up automated payments and more, all within the SiteMinder platform. SiteMinder Pay helps save you time by automating some manual tasks, and keeping everything organised in one place.
To get started and activate SiteMinder Pay, log into your platform and go to the Payments tab.
Features
These features are available with SiteMinder Pay:
Virtual terminal: Process payments from guests for walk-ins or extras.
Automated payments: Create payment rules to automatically charge your guest at different times in their booking journey
Payment requests: Create a payment request and send it to your guest so they can make a payment via a secure link using a card of their choice
Transactions: View and manage all transaction activity including charges and refunds, which can be exported as a CSV file
Payouts: See a summary of your payouts, which includes payout status and estimated arrival date. You can also search for specific payouts with a range of filters, and export a CSV summary
Invoices: View and generate monthly invoices. These invoices are useful for accounting purposes and include total payments, refunds and fees charged for the period
Auto sync your channel reservation transaction activity to your property management system (PMS): For participating property management systems (PMS) only. Automatically syncs your SiteMinder Pay channel transactions to your PMS, saving time and reducing the need to manually record transactions in your PMS
Availability
SiteMinder Pay is available to properties located in the following countries:
Available Countries:
Australia • Austria • Belgium • Bulgaria • Canada • Croatia • Cyprus • Czech Republic • Estonia • France • Finland • Germany • Greece • Hong Kong • Ireland • Italy • Latvia • Lithuania • Luxembourg • Malaysia • Malta • Mexico • Netherlands • New Zealand • Portugal • Singapore • Slovakia • Slovenia • Spain • United Kingdom • United States of America
What if SiteMinder Pay is not available in my country?
If your property is located in a country not listed above, SiteMinder Pay is not currently available for your location.
Alternative solution: You can enable a third-party payment gateway to use with SiteMinder's booking engine instead.
Pricing
With SiteMinder Pay, there are no setup or monthly fees, we only charge a fee per transaction.
Fees vary according to your country, the credit card payment network (MasterCard, Visa, etc), and the type of card (domestic, international, or premium) used for the transaction.
To see which fees are applicable to your property, refer to your SiteMinder Pay activation form.
Please note that international and premium cards may incur a greater transaction fee. Premium cards are as follows (please note that not all cards may be available in your country):
American Express
China UnionPay
Discover & Diners Club
Japan Credit Bureau (JCB)
Virtual Credit Cards
Commercial cards
Activate
To get started and activate SiteMinder Pay:
You must be an Admin user to activate Payments.
Log into your platform and go to the Payments tab.
Click on Activate now.
Select your property and confirm your country to see the fees that apply to transactions in your country.
Enter the details of your business entity (Individual/Sole proprietor or Company).
Click Confirm account verification with Stripe. This will open a new window where you will need to follow the instructions to complete verification of your account.