View your SiteMinder Pay transactions
To view all your SiteMinder Pay transactions (charges and refunds made via SiteMinder Pay), go to Payments > Transactions tab. Your charges and refunds include payments processed via Automated payments, Payment requests, and the Payment terminal.
Click on a transaction to view it in detail, including the:
Charge details — including the date and time, source channel, fees, and amount.
The status label on the top-right of the Charge details, which can be Succeeded, Refunded, or Failed.
Transaction ID — a unique identifier of the transaction.
Reservation ID — a reference to the reservation that the transaction relates to.
Fee — the transaction fee is included in the total amount.
Associated payout — if the transaction has been paid out, this field will contain a link to the payout. If this transaction has not been paid out, this field will say “To be generated”.
Payment details — the details of the card used to make the payment. The card number will not be visible unless you are an Admin user or have Guest payment details permissions.
Associated refunds — if any refunds of this payment have been made, they will be listed in this section. This includes both partial and full refunds.
Through your Transactions page, you can also process refunds, print payment confirmations, export your transactions, and view a summary of your account balance and payouts.
Filter and export a list of transactions
To filter your transactions and export them into a CSV file:
Go to Payments > Transactions tab.
Filter transactions by applying details of the name or reservation number, Date range, Amount, Type of transaction, and Payment Method.
To export your transactions into a CSV file, click on the Export button.
Process refunds
Refunds can be processed for any payments made through SiteMinder Pay, including reservation payments and one-off payments via the Payment terminal. To process refunds through your Transactions page:
Go to Payments > Transactions tab.
Click on the transaction you want to process a refund for.
Click Refund.
Enter the Amount to refund (full or partial).
Click Process refund.
Print or save payment confirmations
Payment confirmations can be printed or saved as proof that a payment has been processed. These are useful for accounting purposes, security purposes, maintaining customer trust, resolving any disputes, and general business management.
To print or save payment confirmations:
Go to Payments > Transactions tab.
Click on the transaction you want to print or save a confirmation for.
Click Print confirmation. From here, you can print the confirmation or download it as a PDF document.