Third-party payment gateways
Note: This article applies only to SiteMinder Pay only. Third-party payment gateways have their own processes and are not supported in the SiteMinder Pay Payouts page. This article covers SiteMinder Pay payouts only — for payouts from your gateway, contact that provider directly.
What is a payout?
When you take payments from your guests using SiteMinder Pay, the funds will accumulate and be held in your SiteMinder Pay account. Refunds will be taken from this balance. The funds will be paid out to your bank account once per day. You can also choose to have your payouts sent weekly or fortnightly.
The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location (please allow additional time for your first payout).
Payouts for SiteMinder Pay will be sent to the bank account listed in Payments > Payouts > Linked account column.
Note:
To make changes to your linked bank account, please contact our support team.
You will not be able to view your linked bank account until you have received your first payout. To confirm the bank account details linked to your profile, contact our support team.
View payouts
Go to Payments > Payouts tab to view payouts for SiteMinder Pay.
View a summary of all your payouts for SiteMinder Pay, including your current Account balance, any payouts In transit and the Estimated arrival, and the date of when your Next payout will occur.
Click on a payout to see more detailed information including associated transactions.
Payout information
The Payouts tab displays information about your current and past payouts for SiteMinder Pay, including:
Total balance: Combined total of available funds and pending balance.
In transit: Funds on their way to your bank account.
Future payouts: Total funds yet to be paid out.
Estimated arrival: When your payout is expected to reach your bank account.
Note: For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
Payout details
Click on a payout to view its details:
Status: To be paid out, In transit (the payout has been initiated; the funds should be transferred to your property’s bank account soon), Paid (the payout was completed successfully), or Cancelled.
Summary: an overview of transactions included in the payout. The total number of payments, refunds, and adjustments, with the total transaction amount, total fee, and total payout amount.
Associated transactions: a list of every transaction included in the payout.
Filter and export payout details
Filter your payouts by status, date range, and/or amount.
To export your payouts data, select the filter(s) including the date range, then click on Export.
FAQs
Once I process a payment, how long does it take to arrive in my bank account?
A payout will be sent on the same day that a payment is received.
Your SiteMinder Pay Account balance (which is the sum of all funds received from all guests on the present day, including adjustments but minus refunds) will be paid out to your property’s linked bank account once per day. The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location.
Note: Please allow additional time for your first payout as we verify your payment details.
What description shows on my bank statement?
When a SiteMinder Pay payout reaches your bank account, the description on your bank statement shows as "SiteMinder Pay".
What does the 'Account Balance' on my payout dashboard mean?
This is your available balance, representing funds that have been settled. The available balance can be used for payouts to bank accounts, refunds, transfers or any other debit transaction. This does not include ‘pending balance’, which represents incoming funds that have been authorised but have not yet settled and cannot be used for payouts.
Why are my EUR or GBP payouts only showing as 'In transit' briefly?
For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
Why has my payout failed?
If a payout fails, you will receive an e-mail notification. If a payout has failed, it could be because:
Bank details are incorrect. To check your property’s linked bank account details, go to Payments > Payouts > Linked account column. If your bank details are incorrect, contact our support team.
How do I update my bank account details for SiteMinder Pay?
The bank account linked to payouts is shown in the "Linked account" column of your payouts list.
To check your payout bank details:
Go to Payments > Payouts.
Look at the "Linked account" column - this shows which bank account will receive each payout.
To update the bank account used with SiteMinder Pay, please contact our support team (must come from an Admin user) with the following details:
Registered business name
Current bank account number
New bank account details
Reason for the update
Date that the bank account should be updated