What is a payout?
When you take payments from your guests using SiteMinder Pay, the funds will accumulate and be held in your SiteMinder Pay account. Refunds will be taken from this balance. The funds will be paid out to your bank account once per day. You can also choose to have your payouts sent weekly or fortnightly.
The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location.
Your payouts will be sent to the bank account listed in Payments > Payouts > Linked account column. To make changes to your linked bank account, please contact our support team.
Note: You will not be able to view your linked bank account until you have received your first payout. To confirm the bank account details linked to your profile, contact our Support Team.
View your payouts
The Payouts tab displays information about your current and past payouts, including:
Total balance: Combined total of available funds and pending balance.
In transit: Funds on their way to your bank account.
Future payouts: Total funds yet to be paid out.
Estimated arrival: When your payout is expected to reach your bank account.
Note: For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
To view your payouts:
Go to Payments > Payouts tab.
View a summary of all your payouts, including your current Account balance, any payouts In transit and the Estimated arrival, and the date of when your Next payout will occur.
Click on a payout to see more detailed information including associated transactions.
View payout details
In Payments > Payouts, click on a payout to view its details:
Status — To be paid out, In transit (the payout has been initiated; the funds should be transferred to your property’s bank account soon), Paid (the payout was completed successfully), or Cancelled.
Summary — an overview of transactions included in the payout. The total number of payments, refunds, and adjustments, with the total transaction amount, total fee, and total payout amount.
Associated transactions — a list of every transaction included in the payout.
Filter and export payout details
Filter your payouts by status, date range, and/or amount.
To export your payouts data, select the filter(s) including the date range, then click on Export.
Why has my payout failed?
If a payout fails, you will receive an e-mail notification. If a payout has failed, it could be because:
Bank details are incorrect. To check your property’s linked bank account details, go to Payments > Payouts > Linked account column. If your bank details are incorrect, contact our support team.