View history of changes made to your room rates, channel rates, mapping, configuration, and channel statuses.
The Lifecycle audit tool provides searchable logs that track changes made on your SiteMinder platform. Use the audit log to see when changes were made, what was changed, and which users made the changes. You can track changes to room rates, channels, channel rates, and yield rules.
Note: The Lifecycle audit tool does not track pricing or restriction changes made in Distribution > Inventory.
Understanding the Lifecycle audit log
The Lifecycle audit log shows:
Hotelier timestamp — the date and time the change was made.
Event source — where the change was made ("Extranet" for SiteMinder platform users, "Admin" for internal changes).
Type — category of update.
Action — details about what was changed.
User — e-mail address of the user who made the change.Users marked with asterisks (********) in audit logs are SiteMinder staff members. Contact our support team if you need more information about these actions
Access audit logs for room rates
To view the Lifecycle audit log for a room rate:
Go to Rooms and rates > Rate plans.
Click the down arrow (v) on the rate plan.
Click on the room rate.
Select Audit.
The Lifecycle audit tool tracks these changes for room rates:
Time and date room rates were created.
Default restrictions at creation (occupancy, length of stay).
Changes to full rate or default restrictions.
Changes to rate configuration (manual/derived).
Mapping changes (mapped to/disconnected from channels).
Access audit logs for channels
To view the Lifecycle audit log for a channel:
Go to Distribution > Channels.
Find the channel.
Click on the channel’s ellipsis button (three dots button) > select Audit.
The Lifecycle audit tool tracks these changes for channels:
Channel connection.
Channel configuration (property code, password, reservation e-mail address).
Rate multiplier (added/updated/removed).
Currency conversion (added//updated/removed).
Access audit logs for channel rates
To view the Lifecycle audit log for a channel rate:
Go to Distribution > Channels.
Find the channel.
Click on the channel’s ellipsis button (three dots button) > select Edit room rates mapping.
In the channel column, click on the channel rate > select Audit.
The Lifecycle audit tool tracks these changes for channel rates:
Channel rate configuration (for example, rate overrides, pricing, room details).
Mapping changes (for example, mapping request, enabled, disabled).
Access audit logs for yield rules
To view the Lifecycle audit log for a yield rule:
Go to Distribution > Yield rules.
Find the yield rule.
Click the ellipsis button (three dots button).
Select Audit.
The Lifecycle audit tool tracks these changes for yield rules:
Creation date.
Changes to the yield rule.