The Lifecycle audit tool provides searchable logs that track changes for certain dates. Use the audit log to see when types of changes were made, and which users made the changes.
⚠️ The Lifecycle audit tool does not track pricing or restriction changes
Important note: The Lifecycle audit tool does not track pricing or restriction changes made in Distribution > Inventory.
Contact your PMS provider if you need to check whether the inventory (rate, availability, restriction) update was sent to SiteMinder.
Lifecycle audit log details
The Lifecycle audit log shows:
Hotelier timestamp: the date and time the change was made
Event source: where the change was made ("Extranet" for SiteMinder platform users, "Admin" for internal changes)
Type: category of update
Action: details about what was changed (created, updated, etc)
User who made the change: the audit will show the e-mail address of the user who made the change.
Why you may see a masked user: When you see a masked user (e.g., ************** or xxxxx@xxx.xxx) in the audit log, it means the change was made by a member of our support team/SiteMinder staff. This can happen for a few reasons:
Changes made during onboarding assistance
Performing system updates relating to new features, security, or changes to resolve an issue or ensure stability.
If you have questions about an action made by a masked user, please contact our support team.
Access audit logs for room rates
To view the Lifecycle audit log for a room rate:
Go to Rooms and rates > Rate plans.
Click the down arrow (v) on the rate plan.
Click on the room rate.
Select Audit.
The Lifecycle audit tool tracks these changes for room rates:
Time and date room rates were created
Default restrictions at creation (occupancy, length of stay)
Changes to full rate or default restrictions
Changes to rate configuration (manual/derived)
Mapping changes (mapped to/disconnected from channels)
Access audit logs for channels
Use the channel audit log to see when a channel was first connected, when configuration changes were made, and who made them.
To view the Lifecycle audit log for a channel:
Go to Distribution > Channels.
Find the channel.
Click on the channel’s ellipsis button (three dots button) > select Audit.
The Lifecycle audit tool tracks these changes for channels:
Date the channel was connected or enabled
Channel configuration (property code, password, reservation e-mail address)
Rate multiplier (added/updated/removed)
Currency conversion (added//updated/removed)
⚠️ Important note: The Lifecycle audit tool does not track inventory (such as pricing or restriction changes) made for channels. If you manage rates in your PMS, contact your PMS provider directly to check the audit logs for certain inventory values (values for rates, availability, or restrictions).
When was the channel connected?
Go to Distribution > Channels.
Find the channel.
Click on the channel’s ellipsis button (three dots button) > select Audit.
Look for Action: Connected
Note the "Hotelier Timestamp" - this is when the channel was connected
Access audit logs for channel rates
To view the Lifecycle audit log for a channel rate:
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Edit room rates mapping
In the channel column, click on the channel rate > select Audit
The Lifecycle audit tool tracks these changes for channel rates:
Channel rate configuration (for example, rate overrides, pricing, room details).
Mapping changes (for example, mapping request, enabled, disabled)
Important note: The Lifecycle audit tool does not track exact inventory changes such as values for changes to rate, availability or restriction values
When was the channel rate enabled?
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Configure
Click on the channel rate > select Audit.
Look for Action: Enabled
Note the "Hotelier Timestamp" - this is when the rate was enabled
Access audit logs for yield rules
To view the Lifecycle audit log for a yield rule:
Go to Distribution > Yield rules.
Find the yield rule.
Click the ellipsis button (three dots button).
Select Audit.
The Lifecycle audit tool tracks these changes for yield rules:
Creation date
Changes to the yield rule
Frequently asked questions
Can I see the exact rate or availability values that were sent to channels?
No. The Lifecycle audit tool tracks when configuration changes were made and who made them, but it does not track exact inventory values.
How do I check when a rate was last updated?
You can only check future stay dates in the inventory grid, not past dates.
To check a future date:
Go to Distribution > Inventory
Navigate to the stay date and check the rate
If you need rate history for a past stay date, you must contact the channel’s support team directly.
I need to investigate a rate discrepancy for a booking. What should I do?
If the rate in your inventory grid is correct but the booking shows a different rate, check:
Is the rate mapped correctly?
Are there any rate multipliers or rate derivations that may have affected the rate?
Are there any associated discounts or promotions on the channel extranet?
If investigation is needed, contact the channel support team directly so they can investigate.