Set up your PMS before connecting
Before you connect your property management system (PMS) to your SiteMinder platform, complete these steps:
Create an account with your chosen PMS provider and confirm it's fully registered and active
Set up your rooms and rates configuration in both your SiteMinder platform and your PMS. Configurations must match
Notify your PMS provider ahead of time that you're integrating with SiteMinder. Ask if they charge an integration fee and note down their support contact details in case you need them during setup
Request PMS integration
⚠️ These steps are for setting up a new PMS integration only. If you are switching from one PMS to another, do not use Start setup. To swtich your connected PMS, you must contact our support team.
To request a new PMS integration with SiteMinder (not for switching an existing PMS), follow these steps:
Go to Distribution > Connectivities.
Click on Start setup. This will create a case for our onboarding team, who will support you during the integration process.
Integration process FAQs
What happens during my PMS integration?
During your PMS integration process, we will contact you and your PMS provider if we need any additional information.
How long will it take to integrate my PMS?
Integrating your PMS with your SiteMinder platform typically takes 7–14 calendar days after you request it.
Who sets up my room and rate mapping with my PMS?
To begin your PMS integration, mapping codes are created to link your room types and rates to your PMS. This will either be done by you, our onboarding specialist, or a specialist from your PMS provider. Once mapping is complete, your PMS provider's specialist sends a push of all inventory values to update your platform's inventory.
What testing happens during my PMS integration?
Once mapping and the initial inventory push are complete, our onboarding specialist will contact you and/or your PMS provider to carry out testing. If your PMS has a two-way connection, we usually test the following:
Verify inventory values are being pushed correctly: check that inventory updates (prices, restrictions, and availability) have synced successfully.
Ensure reservations are being delivered to your PMS: this is usually done internally via a technical check, but you may occasionally be asked to create a test reservation by booking a mapped room rate through your direct booking engine or one of your channels.
What if my PMS can't send inventory values to SiteMinder?
If your PMS doesn't support sending specific inventory values (rates availability, or restrictions: stop sell, min/max length of stay, CTA, CTD) to the SiteMinder platform, you can manage inventory updates directly in your SiteMinder platform instead.
Check with your PMS provider to confirm what inventory data they support.
How do I know when my PMS integration is complete?
Once your PMS has integrated successfully, our onboarding specialist will ask you to confirm the synced data is correct. Once you confirm, your PMS integration goes live.
Switch PMS providers
How do I change my PMS provider?
If you already have a PMS connected but want to switch to a different one, contact our support team. The request must come from the main contact at your property.