Managing Booking.com Reservations
To manage a Booking.com reservation, go to the Reservations page and open a Booking.com reservation. Click the ellipsis button and select from the available options:
Report invalid payment card
Request cancellation of reservation
Report stay date changes
Mark as no show
About Booking.com Virtual Credit Cards (VCCs)
Booking.com may create a virtual credit card (VCC) for some bookings. When Booking.com sends a reservation to your platform, it will indicate if the payment card is a VCC.
💡 Refer to Booking.com's policy for processing VCC payments.
Report invalid payment card
To report an invalid payment card for a Booking.com reservation:
Go to the Reservations page and open the reservation.
Click the ellipsis button and select Report invalid payment card.
Success: Green confirmation window appears, followed by cancellation email from Booking.com
Error: Red error message (visit Booking.com's extranet for assistance)
Request cancellation of reservation due to invalid payment card
To request a cancellation of a Booking.com reservation due to an invalid payment card:
Go to the Reservations page and open the reservation.
Click the ellipsis button and select Request cancellation of reservation.
Success: Green confirmation window appears, followed by cancellation email from Booking.com
Error: Red error message (visit Booking.com's extranet for assistance)
💡 Fees collected by Booking.com: Payments by Booking.com handles the collection of fixed per-stay fees, percentage-based charges, and per-person fees such as city tax and tourism fees. Before charging a guest, check the Reservation details page in the Booking.com extranet for any online collected charges.
Mark guest as no-show
Mark guests who don't arrive for their reservation (Booking.com reservations):
Go to the Reservations page and open the reservation.
Click on the ellipsis button.
Select Mark as no-show from the drop-down menu.
Tick any Applicable rooms.
Select Yes or No whether you would like to waive the no-show fee for this reservation.
Click Yes, mark as a no-show to send the request to Booking.com.
Report stay date changes
Change stay dates and the total price for eligible Booking.com reservations without logging in to the Booking.com extranet.
Click the ellipsis button and select Report stay date changes.
Select the applicable room or rooms.
Enter the new dates and total price.
Click Report changes.
Booking.com reservation email notifications
Reservation email notifications are sent to your email address in: Distribution > Channels > Booking.com > Channel settings
Your property will receive email notifications when reservations are:
Created
Modified
Cancelled via Booking.com
💡 Booking.com also emails guests directly about their reservations.
Booking.com Pricing Models
Booking.com supports two pricing models:
Standard pricing (Per day pricing; PDP)
Occupancy-based pricing (OBP)
To change your pricing model on Booking.com, contact Booking.com directly, or contact our support team who can coordinate the change with Booking.com on your behalf.
Once the pricing model changes on Booking.com, your SiteMinder platform automatically detects the change and updates your SiteMinder pricing model to match. You do not need to contact our support team again to update this from PDP or OBP.
Your SiteMinder platform checks for the update automatically when you go to Distribution > Channels > Booking.com > Channel settings or Room rates mapping page.
⚠️ Updating your rate configuration after changing pricing model
After the pricing model changes, your existing rate setup fields are updated to reflect the new model, but you must manually configure and review the channel rate configuration. For example, if changing to OBP, add Included occupancy and Extra adult rate, Max occupancy, Extra adult rates, Single guest discount
The channel rate configuration must match what is set up in the channel extranet. If there are configuration conflicts, the rate may become automatically disabled
OBP Mapping Settings
When using OBP for Booking.com, you must enter additional information in the Occupancy details section while mapping. These settings are inherited by default from the room rate and require clicking each lock to override them:
Included occupancy: The number of guests included in the rate set on your inventory
Maximum occupancy: The maximum number of guests who can stay in the room
Extra adult rate: The amount charged for each extra guest
Single guest discount: Tthis option is for one-person reservations (This feature will not be available if our platform has been enabled for Occupancy-Based Pricing, whereas Booking.com has not)