Expedia’s business models
Expedia has 3 business models:
Expedia Traveller Preference (ETP)
Expedia Collect (EC)
Hotel Collect (HC)
Your business model affects when and how you receive payment from guests for Expedia reservations.
Collecting payment for Expedia reservations
With Expedia Traveller Preference (ETP), guests will be given the choice to “Pay now” (Expedia Collect), or “Pay later” / “Pay hotel” (Hotel Collect):
Expedia Collect reservations
Guests pay Expedia
Expedia will usually send you the net amount on an Expedia Virtual Card (EVC) that can be charged on the day of check-out. You will charge the virtual card provided
Hotel Collect reservations
Guests pay your property directly
Once a booking has been made, you can view it for 72 hours, along with the guest’s credit card details and Card Verification Value (CVV) number in Expedia Partner Central, and then again on the day of check-in.
Use the credit card details provided in the reservation summary to charge the guest for the full reservation cost
If the guest's card fails, contact the guest directly or contact Expedia‘s support team if you need assistance
If the guest is a No-Show, mark the reservation as No-Show in the Expedia extranet directly to avoid being charged commission. Contact Expedia ‘s support team if you need assistance
Any Hotel Collect deposits will need to be set up directly via Expedia’s extranet.
💡 For Expedia reservations, you will not receive the payment card CVV number. You will need to retrieve this directly via Expedia’s extranet.
Expedia’s pricing models
Expedia supports two pricing models:
Per-day pricing (PDP)
Occupancy-based pricing (OBP)
Your pricing model set by Expedia must match the setting in your SiteMinder platform. If you need to change the pricing model on Expedia, please contact your Expedia Market Manager.
If your rates look wrong on Expedia, check that both SiteMinder and Expedia are set up with the same pricing model.
Reservation commission percentage
Expedia also gives you the option to add a Reservation commission on top of the total reservation amount. Enter Enable reservation commission percentage if needed (will affect the reservation totals sent to your PMS for net rates).
Reservation e-mail notifications for Expedia
When a reservation is created, modified, or cancelled via Expedia, a notification e-mail will be sent to the e-mail address listed under Expedia’s Channel settings > Reservation e-mail address.
Reservation delivery for Expedia
Your SiteMinder platform will check for any Expedia reservations every five minutes, and if any are detected, they will be automatically listed by Expedia, so your platform can retrieve them. All Expedia reservations received will be shown on the Reservations page.
⚠️ Note:
If Expedia’s connection is disabled in your platform, we will not be able to retrieve Expedia’s list of new reservations, and as a result, any reservations made via Expedia will not be delivered to your platform.
If you have a connected PMS/RMS, any reservation that did not reach our platform because of the channel being disabled will also not reach your PMS/RMS and will need to be created manually.
Important: Expedia reservations created before the channel is connected and channel mapping is completed will not be shown automatically in your platform.. Only reservations made after the channel is connected and mapped will be retrieved automatically every five minutes.