All Collections
Direct booking
Plug-in apps
Learn about review management plug-in apps
Learn about review management plug-in apps
Updated over a week ago

💡 Important to know:

  • To manage your plug-in apps, go to Direct booking > Configuration > Plug-in apps.

  • You must have an account with a plug-in app to integrate it with your direct booking engine.

  • Some plug-in apps charge fees to use their services — contact the provider directly to find out more.

Introduction to Tripadvisor Review Express

Tripadvisor Review Express is a free review collection platform driven by e-mail, making it easy for hotels to ask recent guests to submit reviews of their stay on Tripadvisor.

Once integrated, you can automatically send Review Express e-mails to any guests who have booked through your direct booking engine and stayed at your property.

💡 You must have an account with Tripadvisor Review Express to integrate it with your direct booking engine.

Integrate Tripadvisor Review Express

  1. Go to Direct booking > Configuration > Plug-in apps.

  2. Find Tripadvisor Review Express and click on it.

  3. Enter your property’s Tripadvisor URL.

  4. Click Enable to start the mapping process, which usually takes up to 24 hours. Once complete, the extranet will display the status as active.

  5. After 24 hours, go to Tripadvisor Review Express, search for your property, select it, opt in to automate selecting Siteminder TBB as provider.

  6. Once complete, customers who have booked through your direct booking engine and stayed at your property will receive Review Express e-mails asking them to review your property.

Did this answer your question?