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SiteMinder Pay, our official payment gateway: process manual payments with the Payment terminal (FAQ)
SiteMinder Pay, our official payment gateway: process manual payments with the Payment terminal (FAQ)
Updated over a week ago

💡 Important to know:

  • SiteMinder Pay is our official payment gateway, and it is built into our official payment processing solution, SiteMinder Payments.

  • To access the Payment terminal , go to Payments > Payment terminal tab.

  • The Payment terminal can only be used with SiteMinder Pay; it is not compatible with third-party payment gateways.

  • The Payment terminal is used to process credit and debit card payments through a web browser when manual payments are required, such as walk-in payments, ad-hoc payments, and so on.

  • When you process a payment using the Payment terminal , taxes are not added and promotions are not discounted — you must therefore calculate the applicable taxes and promotions yourself and apply them to charges accordingly.

What is the Payment terminal?

💡 The Payment terminal can only be used with our official payment gateway, SiteMinder Pay; it is not compatible with third-party payment gateways.

The Payment terminal is used to process credit and debit card payments through a web browser when manual payments are required, such as walk-in payments, ad-hoc payments, and so on. No hardware, reader, or apps are required.

Why is the Payment terminal useful?

  • Process payments in seconds.

  • Issue refunds without incurring additional fees for either your property or your guests.

  • Accept all major domestic and international credit and debit cards.

  • Handle ancillary payments as well as non-guest payments: food and beverage, activities and tours, merchandise, et cetera.

  • View a comprehensive log of transactions (charges and refunds) via Payments > Transactions.

Who can use the Payment terminal?

The Payment terminal is available to properties that have activated our official payment gateway, SiteMinder Pay; it cannot be used with third-party payment gateways.

Which payment methods does the Payment terminal accept?

The Payment terminal accepts all major credit and debit cards, including Visa, MasterCard, and American Express.

How do I process a manual payment with the Payment terminal?

  1. Go to Payments > Payment terminal tab.

  2. Enter the payment details:

    • Description — a description of what the charge is for.

    • Amount and Surcharge — the amount of the payment and, if applicable, its surcharge, the latter of which can be an Amount , Percentage , or None.

    • Card number , Expiry date , Name on card , and Security code — the details of the payment card being charged.

  3. Check that the Amount , Surcharge , and Total amount to charge are all correct.

  4. Click on the Process payment button.

If the payment is processed successfully, the message ‘Payment Successful’ will be shown, and the payment will be visible in Payments > Transactions tab. You can then print a payment receipt and send it to your guest via email by following the instructions in the below section titled ‘How do I generate a payment or refund confirmation via the Payment terminal?’.

💡 Note:

  • You can also access the Payment terminal by going to Reservations > clicking on the Booking reference of a reservation > Manage payments.

  • The currency of the payment Amount is determined by the country your property is located in — this is configured when setting up your SiteMinder Payments account for the first time.

How do I refund a payment taken via the Payment terminal?

  1. Go to Payments > Transactions tab.

  2. Search for a transaction, then click on it to open its details.

  3. Click on the Refund button.

  4. Enter the Amount to refund , whether full or partial.

  5. Click on Process Refund.

If the refund is processed successfully, the message ‘Refund Successful’ will be shown, and the refund will be visible in Payments > Transactions tab. You can then print a refund receipt and send it to your guest via email by following the instructions in the below section titled ‘How do I generate a payment or refund confirmation via the Payment terminal?’.

⚠️ Note:

How do I generate a payment or refund confirmation via the Payment terminal?

  1. Go to My Apps > Payments > Transactions tab.

  2. Click on the relevant transaction.

  3. Click on the Print Confirmation and/or Email Confirmation button(s); if selecting the latter, enter the email address that you want the confirmation to be sent to.

Does the Payment terminal calculate taxes and promotions?

No, when you process a payment using the Payment terminal , taxes are not added and promotions are not discounted. You must therefore calculate the applicable taxes and promotions yourself and apply them to charges accordingly.

What are the fees for using the Payment terminal?

There are no monthly fees, setup fees, or terminal fees with the Payment Terminal , however you will be charged a transaction-based fee for using it, as per your SiteMinder Pay agreement.

Can I tap or swipe cards to enter payment details into the Payment terminal?

No, the Payment terminal is accessed in SiteMinder via a web browser — card details therefore need to be manually entered using your keyboard.

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