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SiteMinder Payments, our official payment processing solution: payouts for guest transactions
SiteMinder Payments, our official payment processing solution: payouts for guest transactions
Updated over a week ago

💡 Important to know:

  • SiteMinder Payments is our official payment processing solution, and it includes our official payment gateway, SiteMinder Pay.

  • To access the Payouts tab, go to My Apps > Payments > Payouts tab.

  • Payouts can only be accessed if you have signed up to and enabled SiteMinder Payments.


Introduction to Payouts

When a charge transaction is made via SiteMinder Payments, the funds received from the guest are not issued as individual payouts. Instead, they are stored in your SiteMinder Payments’ Account balance, which is the sum of all funds received from all guests on the present day, including adjustments but minus refunds. This balance is then paid out to your property’s linked bank account once per day.

💡 View your property’s linked bank account in Payments > Payouts > Linked account column. To make changes to your linked bank account, please contact our support team.

To make your everyday accounting as easy as possible, the Payouts tab details the transactions included in each payout — this is crucial information for payment reconciliation.

💡 Note:

  • Payment reconciliation is a process used by accountants to compare their financial records with those of an individual and/or business to verify that they are all accurate — your Payouts page is one such record.

  • Payouts can only be accessed if you have signed up to and enabled SiteMinderPayments.

View payouts

  • Go to My Apps > Payments > Payouts tab.

  • Each of your payouts are displayed as follows:

    • Account balance — funds that have not been paid out to your property yet, and are still stored in your account.

    • In transit — funds that are in the process of being paid out to your property.

    • Next payout — the date and time that the next payout is scheduled to occur.

    • Estimated arrival — an estimate of when the In transit funds are expected to arrive in your property’s linked bank account.

  • Click on any payout to see more of its details. (These details are covered in the following section).

  • Click on the Filters button to begin applying filters and/or exporting your payouts data. (Both of these actions are explained in more detail in the section below titled ‘Filter and export payouts data’.)

💡 Once a payment has been initiated, it may take some time for it to be visible in your bank account.

Review payout details

Click on a specific payout to view the following details.

  • The payout’s status, which will be one of the following:

    • To be paid out — the payout should be initiated soon.

    • In transit — the payout has been initiated; the funds should be transferred to your property’s bank account soon.

    • Paid — the payout was completed successfully; the funds should arrive in your property’s bank account soon.

    • Failed — the payout was unsuccessful; the funds will not arrive in your property’s bank account.

    • Cancelled — the payout has been manually cancelled by a user of this platform.

  • Summary — an overview of the types of transactions included in this payout. ( Payments , Refunds , and Adjustments ), each of which includes the following details:

    • Total number — the number of transactions included in this payout.

    • Total transaction amount — the total sum of this payout’s transactions. (The number for payments will be positive; and for refunds, negative.)

    • Total fee — the sum of the payout’s transaction fees (which are paid to the payment gateway — for example, SiteMinder Payments).

    • Total payout amount — the amount transferred to your property’s bank account (calculated as the Total transaction amount minus the Total fee ).

  • Associated transactions — a detailed list of every transaction included in this payout.

Filter and export payouts data

To filter your payouts data, click on the Filters button and select from the following:

  • Status — filter according to a specific status ( All , To be paid out , To be generated , In transit , Failed , Cancelled , or Paid ).

  • Date range — filter according to a Start date and End date , or filter by Last week , Last month , or Last 3 months.

  • Amount — filter according to a minimum amount, maximum amount, or both.

💡 You must apply at least the Date range filter before exporting your payouts data.

To export your Payouts data, select the necessary filter(s), click on Apply , then click on Export to download a CSV file of the data to your computer.

💡 Note:

  • The Payouts summary is only available on the desktop version of SiteMinder.

  • If you have multiple properties, go to My Apps > Payments > Payouts to view the payout details for a specific property, then log into another property and repeat the same steps, then log into another, and so on and so forth.

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