All Collections
Distribution
Channels
Connect or disconnect Despegar
Connect or disconnect Despegar
Updated over a week ago

💡 Important to know:

  • To connect Despegar to our platform, you need a Despegar account — if you do not have one, go to Despegar’s website, create an account, and set up your property before proceeding.

Benefits of connecting Despegar

Despegar (also known as Decolar in Brazil) is an Argentinian channel with a database of approximately 150,000 hotels, the largest available in the South American market.

Because of Despegar’s popularity in the region, the channel drives a significant volume of South American guests, which are one of the world's fastest growing outbound tourism groups.

Despegar offers specialised services in three languages: Spanish, English and Portuguese.

Updates supported by Despegar

Our platform sends inventory updates to Despegar that include the following data:

  • Rates and occupancy

    • Rates shown on the Inventory page

    • Extra Adult Rate

    • Extra Child Rate

    • Extra Infant Amount

    • Single Guest Discount

  • Availability

  • Restrictions

    • Minimum stay — also called ‘minimum stay on arrival’, this restriction only applies to the check-in day. For example, if you set this restriction to ‘minimum 3 night stay’ for 02 June and a guest wants to book a two-night stay starting on 01 June, they will still be able to make the reservation.

    • Maximum stay — also called ‘maximum stay on arrival’, this restriction only applies to the check-in day.

    • Stop sell.

    • CTA (Closed to arrival).

    • CTD (Closed to departure).

💡 Channels that accept stop sells can also accept your platform’s release period.

Inventory updates

The Availability value sent to Despegar will not be the same value as shown on the Inventory grid.

The Availability value sent to Despegar is the remaining available inventory (left-to-sell), which is calculated using the flexible allotment (value from the Inventory grid), plus the base allotment, minus booked values (settings in your Despegar extranet).

For assistance with the base allotment and booked value settings, please contact Despegar Support.

💡 Note:

  • The remaining available inventory (left-to-sell) is the Availability value sent to Despegar.

  • Flexible allotment is the value from the Inventory grid.

  • The base allotment and booked value are settings in your Despegar extranet.

➕ For example:

  • Your ‘Double standard’ has availability of 5 for tonight in the Inventory grid (the flexible allotment).

  • The base allotment is 4.

  • The booked value is 2.

  • As Despegar calculates the remaining available inventory (left-to-sell) value by the flexible allotment (5), plus the base allotment (4), minus the booked value (2), then the Availability value sent to Despegar is 7.

Connect Despegar

💡 To connect Despegar to our platform, you need a Despegar account — if you do not have one, go to Despegar’s website, create an account, and set up your property before proceeding.

Step 1: connect Siteminder RDX to Despegar

Log in to Despegar’s extranet, select ‘SiteMinder RDX’ as your connectivity provider, and generate a Hotel ID, Username and Password. For more assistance with this step, contact Despegar Support directly.

Step 2: add Despegar to your platform

Make sure to add the channel ‘Despegar.com’.

Step 3: follow the steps in the Channel Connection Wizard

  1. Enter the Property code (the Hotel ID noted during step 1).

  2. Enter your Hotel Username and Hotel Password for your Despegar extranet.

  3. Is Tax Inclusive — select Yes or No. (This must match the setting you have in Despegar’s extranet.)

  4. Enter your Reservation email address you would like reservation emails sent to.

  5. Click Next.

  6. Review the connection and click on Connect.

  7. Once connected, please wait 24 hours for our support team to confirm the connection with Despegar.

Step 4: ensure that you have rooms and rates created in Despegar’s extranet

While our support team confirms the connection with Despegar, ensure that you have rooms and rates created in Despegar’s extranet with configurations matching those in our platform. Also make sure you have one room rate in our platform for each Despegar room rate you want to map.

Step 5: set up your Despegar channel settings

  1. Once our support team has activated Despegar’s connection, go to Distribution > Channels tab.

  2. On the My channels tab, locate Despegar and click on its ellipsis button (...).

  3. On the Channel actions menu, select Update channel settings.

  4. On the Channel settings tab, click on the edit button to modify settings.

  5. When ready, click on Save.

💡 Popular settings:

  • Channel Currency Conversion — enable this setting to convert your base currency into a different currency, of which will be sent to Despegar. (To do this,first enable the setting Enable currency conversion in Property Settings. )

  • Is Tax Inclusive — Select Yes if your rates are inclusive of taxes, or select No if your rates do not include taxes. (This must match the setting you have in Despegar’s extranet.)

Step 6: map your rates to Despegar

You can now map your room rates to Despegar.

Step 7: check your inventory and enable Despegar

Once you have completed mapping, follow these steps:

  • Check that the data in your inventory is correct.

  • Enable Despegar.

Disconnect Despegar

To learn how to disconnect Despegar — and other channels — from your platform, read article Connect, edit, or disconnect a channel.

Did this answer your question?