All Collections
Distribution
Channels
Connect or disconnect Roiback
Connect or disconnect Roiback
Updated over a week ago

💡 Important to know:

  • To connect Roiback to our platform, you need a Roiback account — if you do not have one, go to Roiback’s website to create an account before proceeding.

Benefits of connecting Roiback

Roiback is an award-winning direct booking engine that can help you optimise your online distribution. Roiback’s direct booking engine employs an efficient design and high quality user experience, helping to secure more bookings.

Updates supported by Roiback

Our platform sends inventory updates to Roiback that include the following data:

  • Rates and occupancy

    • Rates shown on the Inventory page

    • Extra adult rate

    • Extra child rate

    • Single guest discount

  • Availability

  • Restrictions

  • Minimum stay — also called ‘minimum stay on arrival’, this restriction only applies to the check-in day. For example, if you set this restriction to ‘3’ for 2 June and a guest wants to book a two-night reservation starting on 1 June, they will be able to make the reservation.

  • Stop sell

  • CTA (closed to arrival)

  • CTD (closed to departure)

💡 Note:

  • Roiback does not support maximum stay.

  • Roiback has a maximum inventory update period of 700 days.

  • Channels that accept stop sells can also accept your platform’s release period.

Connect Roiback

💡 To connect Roiback to our platform, you need a Roiback account — if you do not have one, go to Roiback’s website to create an account before proceeding..

Step 1: request to connect to SiteMinder

Log into your Roiback extranet and request an XML connection with SiteMinder.

Log in to Roiback extranet and take note of the Property code (also called “hotel ID”) that Roiback has assigned to your property.

💡 For more assistance with this step, contact Roiback’s support team directly.

Step 2: add Roiback to your platform

Make sure to add the channel ‘Roiback’.

Step 3: follow the steps in the Channel Connection Wizard

  1. Enter your Roiback’s Property code (noted during step 1).

  2. Review the connection and click Connect.

  3. Once connected, please wait 24 hours for our support team to confirm the connection with Roiback.

⚠️ If you receive an error message stating ‘ There is a problem with this Hotel Code ’, your code might already be in use for another property. Contact Roiback, confirm the code, and make sure the property is not connected to another property platform’s channel manager.

Step 4: ensure that you have rooms and rates created in Roiback’s extranet

While our support team confirms the connection with Roiback, ensure that you have rooms and rates created in Roiback’s extranet with configurations matching those in our platform. Also make sure you have one room rate in our platform for each Roiback room rate you want to map.

Step 5: set up your Roiback channel settings

  1. Once our support team has activated Roiback’s connection, go to Distribution > Channels tab.

  2. In the My channels tab, locate Roiback and click on its ellipsis button (...).

  3. In the Channel actions menu, select Update channel settings.

  4. In the Channel settings tab, click on the edit button to modify settings. ( about how to set up a rate multiplier)

  5. Click Save.

Step 6: map your rates to Roiback

To map Roiback, follow the steps in article Map a room rate to a channel.

Step 7: check your inventory and enable Roiback

Once you have completed mapping, follow these steps:

  • Check that the data in your inventory is correct.

  • Follow the steps in the section titled ‘Edit your channel settings’ in article Connect, edit, or disconnect a channel to enable Roiback.

Disconnect Roiback

To learn how to disconnect Roiback — and other channels — from our platform, read article Connect, edit, or disconnect a channel.

Did this answer your question?