Where to manage cancellation policies and deposits for channels
For most channels (except for Airbnb and Booking.com with enhanced sync), cancellation policies, deposits for reservation charges, and damage deposits are not managed in your platform. Instead, they must be set up directly in each channel's extranet.
Booking.com (with Enhanced sync enabled), Airbnb, and Direct booking (your booking engine) can receive cancellation policies and deposits from your platform, however, damage deposits may still need to be configured in the channel's extranet.
How to set up policies in a channel extranet
The exact steps vary by channel. For assistance, contact the channel directly.
Log in to your channel's extranet (the OTA's partner portal).
Navigate to the rates, rate plans or policies section. Look for areas labelled Cancellation policy, Policies, Rate conditions, Damage deposit, or Security deposit.
Set your cancellation policy rules. For example, how long before arrival guests can cancel for free, when a cancellation fee applies (for example, 1st night or full stay), or whether a rate is flexible or non-refundable.
Configure deposit or payment rules for reservation charges (if supported by the channel). For non-refundable rates, set when and how payment should be collected. Make sure the deposit or prepayment rules match your cancellation policy.
Add any damage deposits if applicable. Set up related property policies and text in the channel's extranet.
Save or publish your changes in the channel extranet.