The Billing portal is a self-service tool that lets you manage and pay your SiteMinder invoices. You can make one-time payments, set up automatic payments, update payment methods, and view your billing history.
💡 Log in to your SiteMinder platform with billing user access > click your property name > select Billing to manage invoices and payments.
Pay using your preferred method
Pay your SiteMinder invoices for your account by:
Credit card for instant payment processing.
Bank transfer (can take up to 5 working days to process).
Direct debit (available in the United Kingdom, European Union (SEPA countries), United States, Australia, or New Zealand).
💡 Note:
Pay invoices by the due date to avoid restricted access or cancellation of your account.
Pay the full invoice amount including all taxes and bank charges.
Each billing account needs to be paid separately and automatic payments need to be set up for each account.
Enable automatic payment
Save time and avoid missing payments by setting up automatic payments. Your account balance will be automatically debited on each invoice due date using your chosen payment method.
Log in to your SiteMinder platform.
Click on your property name > select Billing > click the Accounts tab.
Find the account you want to enable and click Enable automatic payment.
Select Credit card or Direct debit and enter your payment details.
Click Save.
💡 Note:
If an automatic payment fails, the primary billing user will receive an e-mail notification, and we'll automatically attempt the payment for the invoice again six days after the initial failed payment.
Automatic payments will stop after two failed attempts.
To disable automatic payments, contact our support team.
Pay an invoice manually
If you need to make a one-time payment:
Log in to your SiteMinder platform.
Click on your property name > select Billing.
Find the account with an unpaid balance and click Pay now.
Select the invoices you want to pay.
Click Proceed to payment.
Choose your payment method and enter the required details.
Optional: tick Enable automatic payment to set up automatic payments.
Click Submit.
Update your payment method
If your payment details change or your card expires, update your automatic payment method:
Log in to your SiteMinder platform.
Click on your property name > select Billing > click the Accounts tab.
Find the account and click Update payment method.
Select Credit card or Direct debit and enter the new payment details.
Click Save.