Important to know:
The Billing portal is a self-service tool that allows you to manage and pay your SiteMinder invoices and payments.
Only billing users can access the self-service Billing portal.
The first billing user(s) and primary billing user are created during your onboarding process with SiteMinder based on the information provided by you.
To open Billing, click on your property’s name > select Billing.
Pay your SiteMinder invoices
When paying SiteMinder invoices, you can opt to pay them manually or enable automatic payments to save time and prevent unpaid invoices.
You can pay your invoice(s) using the following payment methods::
Credit card
Bank transfer
Direct debit — only available for properties located in United Kingdom, European Union (Single Euro Payments Area countries only), United States of America, Australia, and New Zealand.
Note:
The full amount of an invoice must be paid by its due date in cleared funds without set-off, counterclaim, or deduction of any kind. This includes taxes, levies, imports, duties, charges (including intermediary bank charges), or fees.
Failing to pay two invoices can cause your user access to get disabled.
Invoice due dates are usually determined by a monthly billing cycle, but this can vary depending on your contract.
Pay a SiteMinder invoice manually
To pay an invoice manually, follow the steps below:
Click on your property name > select Billing. You will land on the Overview tab.
Find the account with an unpaid Account balance and click on its Pay now button. (The Pay now button only appears if there is an unpaid Account balance.)
On the Payment page, tick the checkbox of all the unpaid invoices you want to pay.
Click on Proceed to payment.
Select your preferred payment method between Credit card, Direct debit, or Bank transfer. Enter the required details or note the bank account details needed for the transfer.
If you are paying by Credit card or Direct debit and you would like to enable automatic payments for this payment method, tick the Enable automatic payment checkbox. (Enable automatic payment won’t be visible if automatic payment is already enabled for this account.)
Click on Submit to make the payment. If Enable automatic payment was selected, clicking on Submit will also enable automatic payments.
Note:
Depending on your location, you may need to confirm the credit card transaction and validate your identity via the mobile phone associated with your bank account. To do so, authentication messages will commonly ask you to provide a one-time password or code on the mobile phone associated with your bank account. Respond promptly to ensure the successful completion of the online transaction.
Each billing account needs to be paid separately, and automatic payments need to be enabled for each account individually.
If automatic payment has been enabled on an account, you do not need to make manual payments; however, you can still make them, to pay an invoice in advance of its due date. If the account balance is zero, the automatic payment won’t be triggered.
No fees or commissions are applied to online payments processed via your self-service Billing portal.
Bank transfers may take more than five working days to be processed successfully — keep this in mind to avoid missing a due date.
Enable automatic payment
Enable automatic payment on one or all of your billing accounts to help you save time and prevent missed payments. When automatic payment is enabled, your account balance will be automatically debited from your nominated payment method on the invoice’s due date.
To enable automatic payment, follow the steps below:
Click on your property name > select Billing > click on the Accounts tab.
You will see a list of your billing accounts — those without automatic payment enabled will have an Enable automatic payment button. Click on Enable automatic payment on the account of your choice.
Select your preferred payment method — Credit card or Direct debit — and enter the required card details.
Click on Save to enable automatic payment on this account.
Note:
As soon as a payment fails, the primary billing contact is notified via e-mail.
If you have insufficient funds or an expired card, automatic payment will fail. The system will trigger the next try six days later than the first attempt. You will be notified each time a payment is unsuccessful. Automatic payment will stop after two failed attempts; once automatic payment has stopped, you will need to update your payment details again.
To disable automatic payment for a billing account, please contact our support team. Once you disable automatic payment for an account, you will need to make payments manually.
Update a payment method
Once an automatic payment has been enabled on a billing account, you can update the payment method (if required) by following the steps below:
Click on your property name > select Billing > click on the Accounts tab.
Find the account with the payment method you want to update and click on its Update payment method button.
Select a payment method — Credit card or Direct debit — and enter the required card details.
Click on Save to update the payment method on this account.