Initial PMS setup
Before you integrate a property management system (PMS) with your SiteMinder platform, you will need to first create an account with your chosen PMS and make sure your account is fully registered and active.
Once your PMS is active, you will need to then set up your rooms and rates configuration in your SiteMinder platform, to match the configuration in your PMS.
You must set up your rooms and rates configuration in both your SiteMinder platform and your PMS, and ensure the configurations match.
Once you have set up your rooms and rates in both your SiteMinder platform and your PMS, notify your PMS provider that you will be integrating the PMS system with the SiteMinder platform — inform them ahead of time, find out if they charge an integration fee, and make a note of the support team’s contact details; you might need them during the integration.
Request PMS integration
To request to integrate your PMS with SiteMinder, follow these steps:
Go to Distribution > Connectivities.
Click on Start setup — this will create a case for our onboarding team, who will support you during the integration process.
Complete the PMS integration
How long will it take to integrate my PMS?
Once the integration has been requested, your PMS should be integrated with your SiteMinder platform within 7–14 days calendar days.
What happens during the PMS integration?
During the PMS integration process, if necessary, we will contact you and your PMS provider.
To start integrating your PMS, mapping codes will need to be created — this will either be done by you, our onboarding specialist, or a specialist from your PMS provider.
Using the mapping codes, your room rates will be mapped to your PMS, done by you, our onboarding specialist, or a specialist from your PMS provider.
Once the mapping is complete, your PMS’ specialist will send a push of all inventory values to update your platform’s inventory. Our onboarding specialist will contact you and/or your PMS provider to perform testing. If your PMS has a two-way connection , we usually need to test the following:
That inventory values are being pushed correctly — to check that specific inventory updates (prices, restrictions, and availability) have been synced successfully.
That reservations are being delivered to your PMS — this is often done internally via a technical check from our onboarding specialist, but in some circumstances, they may ask you to create a test reservation by booking a mapped room rate from either your direct booking engine or one of your channels.
If your PMS does not support sending specific inventory values to the SiteMinder platform, you can manage the inventory update directly in your SiteMinder platform instead.
Once the PMS has been integrated successfully, our onboarding specialist will ask you to confirm if all the synced data is correct, and if it is, your PMS integration will be set live.
Change your PMS integration
If you want to change the PMS that is currently integrated with your SiteMinder platform to an alternate PMS, please contact our support team.
If your PMS’s account details change, for example during a change of ownership, please contact our support team. for assistance.
Modification and cancellation delivery
If you are switching and integrating a new PMS, and notice that old reservations are failing to be sent to your PMS after a modification or cancellation, (and as a result, they need to be manually updated in your PMS to ensure the inventory is updated too), then be assured that this may be a temporary issue. However, you will still need to check all of the old reservations.
To prevent the need to continually manually update modifications and cancellations, ask your PMS’ support team if they can import all previously created reservations and process the channel reference codes.
If they can— contact our support team and tell them that you need a CSV file of your platform’s reservations, then send that file to your PMS’ support team and ask them to upload it to their system.
If they cannot — manually process any unsent modifications and cancellations via your PMS to help ensure that the inventory receives updates in your platform and on your connected channels.
The CSV file will contain channel reference codes — three-letter codes indicating which channel a reservation came from. Some connectivities can link this code to a channel by filling in a setting on their interface for ‘Reservation External Number ID’ (or other names depending on the PMS). To find a list of channel reference codes, click here.