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Direct booking
Direct booking rates
Create and manage direct booking rates
Create and manage direct booking rates

How to add rates to your booking engine and manage your direct booking rates.

Updated today

Important to know:

  • To add and manage direct booking rates, go to Direct booking > Direct booking rates.

  • You will need to create room types, rate plans, and room rates in Rooms and Rates, before adding rates to Direct booking.

Benefits of direct bookings

  • Capture direct bookings and save on commission fees — attract commission-free bookings. Offer exclusive deals for guests who book direct, such as free transport or complimentary amenities.

  • Understand your guests better and build loyal relationships — by owning the guest relationship, you can understand guests better such as their preferences, which helps to build relationships. Use data from direct bookings to gain insights that can help you retain guests and market your property more effectively.

  • Secure the payment process — your booking engine complies with the Payment Card Industry Data Security Standard (PCI DSS). This enables the secure collection of credit card details and processing of deposits and payments with SiteMinder Pay (our official payment gateway).

  • Customise the booking experience — improve the appeal of your property by customising the images and colours of your booking engine. Attract international guests by translating your booking engine into different languages.

Add direct booking rates

To add direct booking rates to your booking engine:

  1. Go to Direct booking > Direct booking rates.

  2. Find the rate you want to add. To help you find the rate you are looking for, you can filter using the toggle Added, Not added, or All.

  3. Click on the rate then click on Add to direct booking.

  4. Review the settings, then click Add.

  5. Please note that you can edit the settings (such as pricing and occupancy after you add the rate. Once added, click on the rate then click Edit).

If a room type or room rate shows Incomplete status, edit and update the required settings. Also don’t forget to:

  • Assign images to each room type to highlight a room’s unique features.

  • Add as many room type features as you can to help guests know what to expect.

Edit a direct booking rate

Easily manage and edit your direct booking rates in Direct booking. To edit a direct booking rate (for example, if you want to change the pricing or occupancy room rate description), follow these steps:

  1. Go to Direct booking > Direct booking rates.

  2. Find and click on the direct rate and click Edit.

  3. Update the settings as needed, then click Save.

Fields with a locked padlock signal that a value is being inherited from the room rate. You can override the value by clicking on the lock icon and entering new values to be applied to your direct booking rates only.

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