GDS by SiteMinder is connected via Sabre's SynXis platform. Through one interface, it provides access to major GDS networks including Sabre, Amadeus, and Travelport (Galileo, Apollo, and Worldspan).

If you have a Booking Confirmation number:
• Log in to SiteMinder GDS
• Go to Manage , select Reservations then select Search Reservations
• In the Search Type drop down box, select Confirmation Number and enter the booking confirmation number into the Confirmation Number field then click Search
• The Reservation Information will appear on the next screen where you will see details of the reservation

In most cases, travel agents provide only the guest name and no other contact details. This is because the guest has engaged the agent to act on their behalf, so the travel agent is the first point of contact for hotel communications.

Send an email to the GDS Support team:

No, a hotel cannot be represented twice in the Global Distribution System under two different chain codes.

If you need to cancel a reservation you need to contact the travel agent and you need to do this before the cancellation policy deadline. All GDS bookings need to be cancelled at the source, i.e. by the travel agent in their respective GDS (eg. Sabre, Amadeus, Gallileo).

In the case where the reservation is within the cancellation policy deadline, the travel agent is unlikely to be able to cancel the booking, and the hotel will still be charged a booking fee from SiteMinder because SiteMinder will still incur a charge.

To update your security questions and/or answers in the SiteMinder GDS extranet:

To view your property's GDS IDs:

(Note that each GDS ID is made up of the Chain Code + Property Code combined.)

To change which credit cards your hotel accepts through GDS (such as adding American Express/AMEX), contact the GDS Support team via email: