Quick Reference Guide will show you the basic functionalities of SiteMinder GDS
Overview
We recommend you spend some time reviewing this document prior to logging into the extranet. If you have questions that are not covered within this document, please view the Help button in the top right-hand corner of the extranet, or contact your local SiteMinder GDS support team:
EMEA: gds.emea@siteminder.com
APAC: gds.apac@siteminder.com
AMER: gds.amers@siteminder.com
Generally, pricing and availability will be updated via The Channel Manager, and as such some information contained within this document is for reference only. Other data being sent from The Channel Manager to the CRS includes:
Minimum Length of Stay (Inventory Grid)
Stop Sells (Inventory Grid)
Close to arrival & close to departure (Inventory Grid)
Included occupancy (room mapping)
Extra adult/child rates (room mapping)
Single occupant discount (room mapping)
Please contact the SiteMinder GDS team on the above address if you require assistance with any of the following within the SiteMinder GDS extranet:
Editing property information
Editing room or rate information
Adding a rate, including a negotiated rate
Adding a room
Any other questions/queries regarding the GDS
Reservations
Search Reservations
Manage > Reservations > Search Reservations
The Search Reservations page can be used to search for specific bookings, using one of several criteria. Searching in this way allows you to view the full history of the reservation such as customer and booking agent information. Credit card details can be retrieved via The Channel Manager.
Within the Reservation History section of this page, you are also able to see when the reservation was made and, if modified or cancelled, the date/time this change was made.
New Reservations
Manage > Reservations > New Reservations
The New Reservations page displays all new, unviewed reservations up to 7 days past arrival. If the message ‘No New Reservations Found’ is displayed, you have viewed all new reservations.
Reports
Reservations
Reports > Reservation > Reservations
The Reservations report generates data based on the last activity on the reservation and shows information such as confirmation number, reservation status, arrival & departure dates, guest name, GDS source, average rate and more. Please note that all reports are generated in a new window – you will need to allow pop ups from gds.siteminder.com in your browser to view the report.
If you have multiple properties attached to your login, you can also use this report to view reservation information from two or more hotels.
Negotiated Rate Production
Reports > Rate > Negotiated Rate Production
The Negotiated Rate Production report provides information on the number of reservations each of your negotiated rates is generating. It also includes statistics on revenue, average daily rate (ADR), nights, and length of stay.
Availability
Pricing View
Manage > Availability > Pricing View
Pricing View is a useful tool to see whether a room or rate is available on a given date, and at what price. Based on the criteria entered, it is possible to view what is accessible to agents booking through the GDS channel.
If a rate is unavailable for the selected dates, it will advise the reason why.
Troubleshooting / FAQs
An agent can’t access a negotiated rate
Check that the rate is available for the date and rate in question using the Pricing View tool (Manage > Availability)
Check that there is availability in place in The Channel Manager, and that the room/rate is mapped to the SiteMinder GDS channel.
If the rate is unavailable due to lack of availability over the requested dates, check different dates using the Pricing View tool and ask agent to reconfirm. If the rate is incorrectly showing as unavailable, or the rate is showing as available in Pricing View, but agent is still unable to book, please contact your local SiteMinder GDS support team with the following information:
Name of rate attempting to access
The GDS the agent is using (Sabre, Galileo, Amadeus, Worldspan)
Rate access code (RAC) the agent is using
Pseudo city code (PCC) of the agent
Dates being searched
A user is unable to access credit card details
Credit card details are stored in The Channel Manager
Please note that SiteMinder employees have do not have access to retrieve credit card information.
A reservation is missing some of the guest’s contact information
In most cases, travel agents will not provide guest contact details other than the name, as the guest has engaged the agent to act on their behalf.
The travel agent, as the travel booker, should be the first point of contact for hotel communications.