How do I search and view the reservation details in GDS by SiteMinder?
If you have a Booking Confirmation number:
• Log in to GDS by SiteMinder
• Go to Manage , select Reservations then select Search Reservations
• In the Search Type drop down box, select Confirmation Number and enter the booking confirmation number into the Confirmation Number field then click Search
• The Reservation Information will appear on the next screen where you will see details of the reservation
Are credit card details in a reservation visible in GDS by SiteMinder?
No, credit card details are masked in GDS by SiteMinder however you can see credit card details in your channel manager.
Can a property have two GDS chain codes?
No, a hotel cannot be represented twice in the Global Distribution System under two different chain codes.
Can I cancel GDS reservations?
If you need to cancel a reservation you need to contact the travel agent and you need to do this before the cancellation policy deadline. All GDS bookings need to be cancelled at the source, i.e. by the travel agent in their respective GDS (eg. Sabre, Amadeus, Gallileo).
In the case where the reservation is within the cancellation policy deadline, the travel agent is unlikely to be able to cancel the booking, and the hotel will still be charged a booking fee from SiteMinder because SiteMinder will still incur a charge.
How do I change the security question and answer in the GDS Extranet?
To update your security questions and/or answers in the GDS by SiteMinder extranet:
Login to GDS by SiteMinder
Go to the username at the right top of the page and select “Manage Login Access”
The system will ask you to enter the password again
Edit the security questions and answers as required
Click Save
What are/ where can I find my property's GDS IDs?
To view your property's GDS IDs:
Log into your GDS by SiteMinder extranet
Go To: Setup > Data Management > Distribution Systems
(Note that each GDS ID is made up of the Chain Code + Property Code combined.)