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Setup and configuration
Configure emails and notifications in Direct booking
Configure emails and notifications in Direct booking
Updated over a week ago

💡 Important to know:

  • To configure these e-mails, go to Direct booking > Configuration > Guest communications.

  • These e-mails are only sent to guests who book through your direct booking engine. If they book through a channel, e-mails will be sent by the channel.

  • Once you have set up your guest communications, you can customise your email templates.

Property notifications

Your direct booking engine sends automatic e-mails to alert you about new reservations, queries, or availability limits. Simply enter relevant e-mail addresses to receive these notifications.

Set up property e-mails

  1. Go to Direct booking > Configuration > Guest communications.

  2. Click on the edit button on E-mail contacts.

  3. Enter e-mail addresses for relevant notifications:

    • Reservation confirmation e-mail : this is for direct booking notifications.

    • Reservation confirmation CC e-mail : this is an additional e-mail address for reservation confirmations.

    • Enquiry e-mail : this is for enquiry forms.

    • Minimum inventory threshold alert: this is the minimum number of rooms to trigger this notification.

    • Inventory alert e-mail : this is an e-mail sent whenever a room type’s availability drops to a specified value due to bookings or closures. If inventory alerts are not required, enter a value of “0”.

Guest notifications

Setting up automatic guest communications saves you time and effort required to stay in contact with guests.

Benefits

  1. Stay in contact with guests
    Communicate with guests from booking to departure, and quickly respond to their questions.

  2. Encourage return customers
    Ask your guests for feedback or a review after they depart, or offer a discount for future stays.

  3. Reinforce your brand
    Highlight what makes your property special, use your unique voice, and add a logo or photos.

Notification types

  • Reservation confirmation e-mail : this is for sending reservation details after booking.

  • Reservation modification e-mail : this is for sending reservation changes to guests.

  • Reservation cancellation e-mail : this is for sending cancellation confirmation to guests.

  • Pre-arrival e-mail : this is for sending a reminder a few days before arrival. Good for upselling or sending directions.

  • Post-departure e-mail : this is for sending a follow-up e-mail after check out. Good for thanking guests, sending promotion codes, or asking for reviews.

Enable or disable e-mail notifications

  1. Go to Direct booking > Configuration > Guest communications.

  2. All guest notifications are optional. Enable or disable at any time by clicking on the toggle next to the e-mail type.

💡 Pre-arrival and post-departure e-mail notifications are disabled by default.

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