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Add translations to your direct booking engine’s custom texts
Add translations to your direct booking engine’s custom texts
Updated over a week ago

Important to know:

  • To add translations, go to Direct booking > Configuration > Translations.

Introduction to translations

Not all of your guests will speak your language. But with translations, your direct booking engine’s visitors will be able to understand your custom texts and it will increase the likelihood of international bookings. Translations are therefore critical in not only making foreign guests feel welcome, but also ensuring a seamless booking experience.

The more translations you add, the easier it will be for your guests to understand your offers, and in doing so, make reservations at your property.

Set up your translations

To view your direct booking engine in different languages, you must add the required languages, manually enter the translations to each custom text field, and enable the translation.

Step 1: add a language to your direct booking engine’s available translations

  1. Go to Direct booking > Configuration > Translations.

  2. Click on Add language.

  3. Tick the languages you want to add.

  4. Click on the Add button.

If you used to use Channel Manager (our former platform version), you might see all the languages ticked by default — this means that all of the languages have been automatically added, but not enabled.

Step 2: translate your direct booking engine custom texts to a specific language

  1. In Direct booking > Configuration > Translations, click on a specific translation you have previously added (for example, ‘English > Spanish’)and you will see a table with several tabs — Property settings , Room types , Room rates , Extras , Policies , Emails —each of which contains custom text fields that should be translated.

  2. Click on a tab and manually enter translations for all of the custom text fields.

  3. When you finish adding translations for a tab, ensure you click on the Publish changes button before continuing to another tab.

Clicking on another tab without saving could result in all the changes being lost, so always save changes first.

The 'English → French' translations page on the 'Room rates' tab shows a list of custom texts that can be translated such as 'Twin beds with Sea View / Flexible rate'.

Step 3: publish your translations

On Direct booking > Configuration > Translations, click on a specific translation’s toggle to enable the translation.

Note:

  • Disabled translations show the Unpublished tag; enabled translations display the Publish tag.

  • Your direct booking engine’s visitors will not be able to see a page in a specific language until the translation has been configured and enabled. Any custom field not translated will be displayed in your base language.

Open your direct booking engine in a specific published language

You can check translations by opening your direct booking engine in the appropriate language.

  1. Go to Direct booking > Configuration > Translations.

  2. Find the language that you want to view your direct booking engine in.

  3. Click on its link icon to see the customer-facing version of your direct booking engine — from here you can view the direct booking engine in the language you have selected, just like a guest would.

The Translations page showing a list of languages such as 'English → Chinese (Simplified)'. The link icon on this language is highlighted.

Note:

  • You can switch to any published language using the language drop-down menu in your direct booking engine.

  • You can use a language-specific URL to create a widget that opens your direct booking engine in a corresponding language.

Configure your direct booking engine’s base language

Your base language is the one selected by default for your guest when they open your direct booking engine.

Follow these steps to configure your direct booking engine’s base language:

  1. Go to Direct booking > Configuration > Translations.

  2. Click on the edit button of the option Guests visiting your Booking Engine will first see it in [language].

  3. Select the required language.

  4. Click on the Publish changes button.

If your property’s website uses different languages, a web administrator should be able to link each of your property’s supported language pages to our direct booking engine in those languages — providing you have added and enabled them for your direct booking engine visitors.

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