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Syncing SiteMinder Pay to your PMS: frequently asked questions
Syncing SiteMinder Pay to your PMS: frequently asked questions
Updated over a week ago

SiteMinder Pay transactions associated with a channel reservation can be synced from your Channel Manager to your property management system (PMS) — a feature available for certain property management systems that are enabled to handle payments.

Syncing your channel reservation transactions, such as your manual and automated payments and refunds, will help save time and reduce the need to manually record and manage payments separately in your PMS.

What transactions can be synced to my PMS?

SiteMinder Pay transactions associated with a channel reservation can be synced from your Channel Manager to your PMS — however, you must be using SiteMinder Pay and Channel Manager, and your PMS must support the payments feature.

You can sync all your channel reservation transactions, such as your manual and automated payments and refunds. If the sync is enabled, the transaction details will automatically appear in your PMS application, saving you time and reducing the need to manually record and manage payments separately in your PMS.

Will all refund transactions be synced?

As well as payments, refunds processed against a channel reservation can be synced to your PMS.

Will Automated payment transactions be sent to my PMS?

Yes, manual and Automated payments processed on channel reservations can be synced to your PMS.

Does the Payment Terminal sync with my PMS?

No, payments processed via the Payment terminal will not be passed to the PMS, as these payments are not associated with a channel reservation; the PMS will require a reservation identifier to associate and sync payments.

How do I enable the sync to my PMS?

This feature is available for property management systems on pmsXchange (PMSX) that have enabled the new PMS-Pay sync API on PMSX.
If you are not sure whether your PMS supports this feature, please contact your PMS provider directly for more information.

⚠️ Once the PMS-Pay Transaction Sync has been activated, the payments and refunds processed from the date of activation for the property will be sent to the PMS. Payments processed before activation will not be sent, nor will refunds processed after activation that are associated with a payment transaction before the activation date.

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