All Collections
Property settings
Set up your property's general information
Set up your property's general information
Updated over a week ago

Important to know:

  • To edit these settings, click on your property name in the navigation bar, then Property settings > General information

  • Click on the edit button to update information (top right corner of each section).

Currency

Base currency

This is the currency usually accepted at your property (based on location). It’s important to set the correct base currency as this is used on the Distribution page to set daily pricing.

Reservations are received in the base currency set per channel. We suggest using currency conversion for each of them to avoid mismatching across systems.

If the settings do not match between the channels, property platform, and your connectivity, the values will be understood in different currencies by each system.

Connectivity refers to property management system (PMS), central reservations system (CRS), or revenue management system (RMS).

Currency conversion

Online distribution allows you to attract guests from all over the world. You can set custom conversion rates for specific channels so prices are sent to those channels in the currency they use.

Currency exchange rates are taken from XE.com twice a day to calculate each currency conversion.

Currency conversions are only applied to rates sent to a channel, not when receiving reservations. If reservations currencies need to be converted, we advise configuring this in your channel’s extranet.

Inventory

Minimum rate

Setting a minimum rate will help you avoid sending rates that are too low to your channels. Do this by entering a value into the Minimum rate field, and adding a new field for each currency (can be a different threshold per currency).

Channel rates are adjusted and applied after the Minimum rate is set (for example, any adjustments for Currency conversion , Rate multiplier, Single guest discount, Occupancy based pricing).

Be careful — because of this, a rate lower than the minimum rate can potentially be sent to a channel.

If you enter a rate that is lower than the minimum rate for that currency on your Inventory page, a down arrow (↓) will appear to inform you. In this case, your property platform will always send the minimum rate value you have set instead of the value shown on the Inventory.

For example:

If you accidentally typed a price of 10 instead of 100 into your inventory, and don’t have a minimum rate configured, you could end up losing 90 per night. Setting a minimum rate can act as a “safety net” to help avoid this type of revenue loss.

The Inventory page with rates that have the down arrow symbol.

Note:

  • Each minimum rate set will affect a specific currency.

  • If you have discounts or promotions set directly in channels that are not connected to your property platform, we advise setting up minimum rates in your channels as well.

Update period

The maximum number of days that updates are sent to your connected channels. After this period, updates you have made (changes to rates, availability, restrictions, etc.) will no longer be sent to channels.

There are two update periods:

  • General update period: the current number of days that your property platform is set to update each of your channel extranets ( Property settings > General ).

  • Maximum update period: the maximum number of days the channel allows the property platform to send updates ( Distribution > Channels ).

Channels can independently advertise more nights than the property platform’s maximum update period. This depends on the length of the specific channel’s calendar.

For example:

  • The property platform has a general update period of 400 days

  • The channel also has a maximum update period of 400 days.

  • The channel advertises on its extranet for up to 730 days, which can be booked.

In this specific case, 330 days are being advertised but not updated by the property platform. They would need to be updated directly on the channel extranet (when possible).

The default general update period

The default update period for a new property platform is 400 days, which can be increased up to 750 days. There are benefits to increasing this number, for example:

  • No need to manually modify values for extra dates on the channel extranets if the property platform supports more than 400 days.

  • Encourages guests to book in advance, meaning advanced revenue if you require a deposit at the time of booking.

Different update periods across property platform and channels

Your property platform controls the update period using the lowest available number between a channel and your property platform.

For example:

  • If a channel’s maximum update period is 400 and your property platform’s is 730, the channel will receive 400 days of updates.

  • If the channel can receive 730 and your property platform is set to update 500, the channel will receive 500.

If your property platform is integrated to a connectivity (PMS, property management system; RMS, revenue management system; or CRS, central reservations system), you should confirm how many days in advance it can update with your connectivity provider.

Check the maximum update period of a channel

Each channel has a set maximum update period for sending updates, established during integration. This period cannot be modified within your property platform. Take note of the supported maximum update period under the channel’s name when connecting.

To check an already active channel:

  1. Go to the Distribution page.

  2. Click on the Channels tab.

  3. You will see your connected channels with their Maximum update period.

Weekend starts on

Set your weekend days here to visually differentiate them from weekdays on the inventory grid. This will make it easier to scan when applying different rates and restrictions.

Auto-replenishment

If you have a connectivity integration (PMS, property management system; RMS, revenue management system; or CRS, central reservations system):

  • If its system already has auto-replenishment functionality, we do not recommend this feature be turned on in your property platform.

  • Ensure that inventory updates are not enabled within the system to use auto-replenishment in your property platform.

  • Bear in mind that this functionality is independent of any connectivity or channel’s auto-replenishment.

Auto-replenishment is a tool that enables users to choose whether availability would be incremented automatically as the result of a cancellation or modification. Once the Enable Auto-replenishment option is ticked, you can set it up in two ways: Always or Only if the availability is 1 or more.

Auto-replenishment logic

If a room stay date is removed for a reservation, through cancellation or modification, availability will automatically be incremented by 1 for that room type date.

Availability will only be replenished if the cancellation or modification is for a reservation that was already delivered to your property platform.

Auto-replenishment benefits

  • Reduces the need to replenish inventory manually after every cancellation or modification for properties with no connectivity integrated.

  • Helpful for properties with a connectivity integration but with inventory updates disabled (meaning your property platform manages inventory updates and your connectivity only receives reservations).

  • When set to Only if the availability is 1 or more , it reduces the chance of overbookings for properties that oversell rooms or allow negative inventory.

Language and region

Base language

The base language is the defined language for information used on your platform, being sent to connected channels.

Units of measurement

Metric or Imperial are the two Units of measurement that can be used at the property’s location. Metric is the most common worldwide, imperial is used only in the United States of America, Myanmar, and Liberia.

It is important to set the correct unit of measurement, as it defines the label applied to room size configuration.

Time zone

The time zone at your property is based on the geographical location of your property.

Set the time zone correctly to indicate the start and end of each day on the Distribution calendar, and to calculate the timing for the Release period set for rate plans.

Did this answer your question?