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Booking performance
Use the booking performance report
Use the booking performance report

View insights about your property’s booking performance — which rooms, rates, channels, and countries are generating the most reservations.

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About the booking performance report

To access the Booking performance report, go to Insights > Booking performance.

The booking performance report gives you access to performance data for your property. Gain insights into which rooms, rates, channels, and source markets are generating the most reservations.

Note:

  • Your property data is sourced from bookings received through all your connected channels, including Direct booking.

  • Some channels do not record the reservation revenue on a reservation. These reservations are still included in the booking performance report, but they are excluded from the ADR calculation.

  • If you receive reservations in multiple currencies, these reservations are converted to what your default currency was on the booked-on date. Our currency conversion rate is based on xe.com.

Booking performance summary

View a summary of your property’s booking performance at the top of the report. View the following data:

  • Room revenue — the total room revenue (excluding extras).

  • Total revenue — the total reservation revenue (including extras). This data will not show when the report is filtered by Stay date.

  • Reservations (after cancellations) — the total number of reservations, excluding any cancellations.

  • Room nights — the total number of room nights sold.

  • Avg. lead time — how many days in advance, on average, rooms are booked before the check-in date. (The total lead time divided by the total number of reservations.)

  • Avg. daily rate (ADR) — the average revenue earned for an occupied room, per day. (The total revenue divided by the number of rooms sold.)

  • Avg. length of stay (ALOS) — the average length of stay. (The total length of stay divided by the total number of reservations.)

  • Cancelled reservations — the number of cancelled reservations.

The booking performance report defaults to showing you performance data for the last month to date. View booking performance based on booked-on-date or stay date.

Source market

Source market data will show you which countries your bookings are coming from. Use data to optimise strategic pricing and promotion decisions with a view of which markets geographically are driving the most revenue.

  • Bookings by country — see which countries your bookings are coming from.

  • Trend by country — compare performance (room nights and room revenue) based on the country guests booked from.

  • Overview by country — see data in a table that breaks down performance results per country.

Channel mix

See which channels (OTAs and SiteMinder’s booking engine) are generating the most bookings and revenue for your property. View the following data:

  • Room nights and revenue by channel

  • Trend by channel — compare performance across channels.

  • Overview by channel — see data in a table that breaks down performance results per channel.

To download a booking performance report into a .csv file, set the report’s filters, then click the Download CSV button at the top of the page.

Room types

View Room types data to see which of your room types generated the most bookings and revenue. View the following data:

  • Room revenue by room type

  • Room nights by room type

  • Trend by room type — compare performance across your room types.

  • Overview by room type — see data in a table that breaks down performance results per room type.

Rate plans

View Rate plan data to see which of your rate plans generated the most bookings and revenue. View the following data:

  • Room revenue by rate plan

  • Room nights by rate plan

  • Trend by rate plan — compare performance across your rate plans.

  • Overview by rate plan — see data in a table that breaks down performance results per rate plan.

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