About the booking performance report
Access the Booking performance report in your SiteMinder platform > Insights > Booking performance.
The booking performance report gives you access to your property’s performance data based on bookings received from all your connected channels, including Direct booking. Gain insights into which rooms, rates, channels, and source markets generate the most reservations.
💡 Note:
Some channels don’t record reservation revenue. These bookings are still included in the booking performance report, but they are excluded from ADR calculations.
If you receive reservations in multiple currencies, they will be converted to your default currency based on xe.com rates.
When filtering by stay date, total revenue won't display and room nights calculate for selected period only
Booking Insights
The Booking insights section at the top of your report shows you a performance summary with the following data:
Room revenue — the total room revenue (excluding extras).
Total revenue — the total reservation revenue (including extras). Note that total revenue data will not show when the report is filtered by Stay date.
Reservations (after cancellations) — the total number of reservations, excluding any cancellations.
Room nights — the total number of room nights sold. Note that when the report is filtered by Stay date using the“Show performance by” filter, then the room nights in the calculation will be for the selected stay date period only.
Room nights include reservations that have no revenue recorded. (For example, a booking might not have any recorded revenue when a guest uses loyalty points from reward programs.)
Avg. lead time — how many days in advance, on average, rooms are booked before the check-in date. (The total lead time divided by the total number of reservations.)
Avg. daily rate (ADR) — the average revenue earned for an occupied room, per day. Calculated by the total revenue divided by the number of room nights.
Note that ADR excludes reservations with no recorded revenue. (For example, a booking might not have any recorded revenue when a guest uses loyalty points from reward programs.)
Avg. length of stay (ALOS) — the average length of stay. Calculated by the total length of stay divided by the total number of reservations.
Note that when the report is filtered by Stay date using the“Show performance by” filter, the room nights in the calculation will be for the selected period only, however, ALOS is not restricted to the selected period, and will use the reservation’s full length of stay.
Cancelled reservations — the number of cancelled reservations.
💡The booking performance report defaults to showing you performance data for the last month to date. View booking performance based on booked-on-date or stay date.
View performance by:
Source market
See which countries bookings are coming from and use data to optimise your pricing and promotions:
Source market opportunities — see which countries bookings are coming from.
Trend by source market — compare performance (room nights and room revenue) by country.
Overview by source market — a breakdown of performance results per country.
Channel mix
Track performance across your channels (OTAs) and Direct booking:
Room nights and revenue by channel
Trend by channel — compare performance across channels.
Overview by channel — a breakdown of performance results per channel.
Room types
See which room types generate the most bookings and revenue:
Room revenue by room type
Room nights by room type
Trend by room type — compare performance across your room types.
Overview by room type — a breakdown of performance results per room type.
Rate plans
See which rate plans generate the most bookings and revenue:
Room revenue by rate plan
Room nights by rate plan
Trend by rate plan — compare performance across your rate plans.
Overview by rate plan —a breakdown of performance results per rate plan.
Unlock more insights with Dynamic Revenue Plus
Supercharge your performance with comprehensive performance data, local events and market intelligence with Dynamic Revenue Plus. Get comprehensive, easily digestible market data and benchmark it against your own booking and pace performance.
Dynamic Revenue Plus is currently available in Australia, New Zealand, United Kingdom, United States, Germany, Spain, and Mexico, and can be added to your existing SiteMinder plan. Go to Insights > Dynamic Revenue Plus to learn more or enquire here.