View your Demand Plus Statements
To view your Demand Plus Statement:
Go to Distribution > Demand Plus > Statements.
Select the Year and Month.
Click on Search. (You can filter reservations per Booking reference.)
Monthly overview of Demand Plus performance
Your monthly Demand Plus statement (Distribution > Demand Plus > Statements) gives you a simple overview of Demand Plus’ performance:
Total booking amount — the total price for completed stays including taxes and credit card surcharges.
Total net booking amount — the total booking amount, minus taxes and credit card surcharges. Commission will apply to this amount.
Commission due — the total commission due from the total net booking amount.
Average commission rate — the commission percentage charged on the total booking amount.
View Demand Plus reservations
In Distribution > Demand Plus > Statements, view all the reservations booked via Demand Plus. See the following details:
Booking ref. — the reservation ID.
Status — Active, Completed, Cancelled or No-Show.
Guest name.
Booking amount — the total amount of the Demand Plus reservation (including net revenue, commission, and taxes).
Net booking amount — the net amount of the Demand Plus reservation (excluding commission and taxes).
Commission — the commission amount charged on the net booking amount for Demand Plus reservations.
Mark a Demand Plus reservation as no-show or cancelled (reconcile reservations)
When guests who book via Demand Plus cancel their reservation, or do not show up at your property, you will need to mark the reservation as a no-show or cancellation (i.e. reconcile your reservations) to exclude the reservation from being charged commission.
Before marking a reservation as a no-show, it is recommended to first contact the guest to confirm they are not coming.
Mark reservations as cancelled or no-shows (i.e. reconcile your Demand Plus reservations) by the 7th of each month. To do so, follow these steps:
Open your Demand Plus statement (Distribution > Demand Plus > Statements).
Click on the reservation that you want to mark as cancelled or no-show.
Select Cancel reservation or Mark as no-show.
Note that marking a Demand Plus reservation as cancelled cannot be undone. You can unmark a Demand Plus reservation as a no-show:
Go to Distribution > Demand Plus > Statements.
Click on the reservation that you want to change.
Select Unmark as no-show.
Reconciliation reminders
You will receive two e-mail notifications to reconcile your Demand Plus reservations — i.e. to mark cancellations and no-shows, to ensure you are only invoiced for completed reservations.
On the 1st day of the month — you will receive an e-mail that includes your monthly Demand Plus booking summary, with a reminder that you have until the 7th of the month to mark any reservations as cancellations or no-shows.
On the 7th day of the month — you will receive another e-mail notifying you that you have one day left to mark any reservations as cancellations or no-shows.
Demand Plus booking summary
Each month, you will receive your Demand Plus booking summary which will contain the following information:
Impressions — number of times your property was shown to guests.
Total booking amount — total reservations value of the bookings.
Average commission rate — average commission percentage applied on the net booking amount.
Total commission due — total commission applied on the net booking amount.
You can also view booking fees (commission applied) for Demand Plus in your self-service Billing portal in the Booking fees tab. See a breakdown of how booking fees are calculated, and the billable amount for each transaction.