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Demand Plus
View or reconcile your Demand Plus Statement
View or reconcile your Demand Plus Statement
Updated over a week ago

Important to know:

  • To view or edit your Demand Plus reservations, go to Distribution > Demand Plus > Statements.

View your Demand Plus Statements

Follow the below steps to view your Demand Plus Statement.

  1. Go to Distribution > Demand Plus > Statements.

  2. Select the Year and Month.

  3. Click on Search. (If you wish, you can filter reservations per Booking reference.)

Monthly overview of Demand Plus performance

Your Demand Plus statement presents a simple overview of Demand Plus’ performance in the selected month and year and includes the following values.

  • Total booking amount — the total price for completed stays including taxes and credit card surcharges.

  • Total net booking amount — the total booking amount, minus taxes and credit card surcharges. Commission will apply to this amount.

  • Commission due — the total commission due from total net booking amount.

  • Average commission rate — the commission percentage charged on the total booking amount.

Demand Plus reservations list

The statement’s reservations list features a table containing all the reservations booked via Demand Plus, divided into the following columns.

  • Booking ref. — the reservation ID.

  • Status — a status indicating Active, Completed, Cancelled or No-Show.

  • Guest name — the guest’s full name.

  • Booking amount — the total amount earned from reservations booked via Demand Plus (including net revenue, commission, and taxes).

  • Net booking amount — the total amount earned from Demand Plus reservations (excluding commission and taxes).

  • Commission — the commission amount charged on the net booking amount for Demand Plus reservations.

Edit your Demand Plus Statements (reconcile your reservations)

If you need to mark reservations as cancelled or no-shows (i.e. reconcile your reservations), follow the below steps to edit your Demand Plus statement.

  1. Open your Demand Plus statement ( Distribution > Demand Plus > Statements).

  2. Click on the reservation that you want to mark as cancelled or no-show.

  3. Click on the ellipsis button (...) and choose one of the following options.

    • Cancel reservation — cancel, then confirm by clicking on Mark as cancelled. (Note: cancellations cannot be undone.)

    • Mark as no-show — mark as no-show. (Unlike the above option, this action can be undone — see the following section for guidance.)

To unmark as no-show, follow these steps:

  1. Open your Demand Plus statement, as explained in .

  2. Click on the reservation that you want to change.

  3. Click on the ellipsis button (...) and select Unmark as no-show.

E-mail notifications

Reconciliation reminders

You will receive two notifications to reconcile your Demand Plus reservations — i.e. to mark cancellations and no-shows.

  • On the 1st day of the month — you will receive an e-mail that includes your monthly Demand Plus booking summary, with a reminder that you have until the 7th of the month to mark any reservations as cancellations or no-shows.

  • On the 7th day of the month — you will receive another e-mail notifying you that you have one day left to mark any reservations as cancellations or no-shows.

Booking summary

Each month, you will receive your Demand Plus booking summary which will contain the following information:

  • Impressions — number of times your property was shown to guests.

  • Total booking amount — total reservations value of the bookings.

  • Average commission rate — average commission percentage applied on the net booking amount.

  • Total commission due — total commission applied on the net booking amount.

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