View your monthly Demand Plus statement and mark reservations as cancelled or no show by the 7th of each month to ensure you're only charged commission for completed stays.
Important: Booking changes including cancellations, no-shows or amendments aren’t automatically reflected in your invoice and must be manually reconciled to ensure you are only charged for completed stays.
View your Demand Plus Statement
To view your Demand Plus Statement, which shows you all Demand Plus reservations:
Go to Distribution > Demand Plus > Statements.
Select the Year and Month.
Click Search.
Your monthly Demand Plus statement shows:
Status of each reservation (Active, Completed, Cancelled or No show).
Guest name and booking reference.
Booking amount (total including commission, taxes, and credit card surcharges).
Net revenue (excluding commission, taxes, and credit card surcharges).
Commission charged.
💡 To download a monthly list of your Demand Plus reservations, click the Download CSV button. For additional security, you will need to verify with multi-factor authentication.
Monthly reconciliation reminders
Key dates
Complete by the 7th of each month
Covers previous month's reservations
No changes possible after the 7th
Failure to reconcile on time can result in commission charges for cancelled bookings or no-shows
Final reconciliation required even after pausing/suspending Demand Plus
Email reminders
You'll receive two email notifications:
You'll get two e-mail reminders to reconcile your Demand Plus reservations (mark as cancelled or no show) by the 7th of each month:
1st of the month — monthly booking summary and reminder to mark any reservations as cancellations or no shows by the 7th of the month.
7th of the month — final reminder that this is the final day to mark any reservations as cancellations or no shows.
Mark Demand Plus reservations as cancelled or no show (reconcile bookings)
When guests who book via Demand Plus cancel their reservation, or do not show up at your property, you will need to mark the reservation as a no show or cancellation (i.e. reconcile your reservations) to exclude the reservation from being charged commission.
Note: We recommend contacting guests to confirm they aren't coming before marking any reservation as no show. Once you mark a reservation as cancelled, it cannot be undone.
To reconcile your Demand Plus reservations (mark cancelled or no show):
Go to Distribution > Demand Plus > Statements.
Select the Year and Month.
Click Search.
Click the reservation you want to update.
Select Cancel reservation or Mark as no show.
Need to undo a no show? You can unmark it by:
Go to Distribution > Demand Plus > Statements.
Click the reservation you marked as no show.
Select Unmark as no show.
Note: If a guest's booking details change, modify the reservation so the correct total price is reflected and commission is charged accurately. You can access the reservation from either the Reservations page or via Distribution > Demand Plus > Statements.
Track Demand Plus performance with a monthly booking summary
Go to Distribution > Demand Plus to view:
Impressions — number of times your property appeared to guests.
Total booking amount — total value of all bookings.
Average commission rate.
Total commission due.
Commission
Commission rates vary by region
View detailed booking fees in the self-serve billing portal under the Booking fees tab
See fee breakdown and the billable amount per reservation