You must review your Demand Plus statement and reconcile any reservations by the 7th of each month.
Why you must reconcile: You need to mark reservations as cancelled or no show to ensure you are only charged commission for completed stays. Once the reservation status is cancelled or no show, it will be excluded from commission charges.
View your Demand Plus Statement
To view your Demand Plus Statement, which shows you all Demand Plus reservations:
Go to Distribution > Demand Plus > Statements.
Select the Year and Month.
Click Search.
The statement displays the following details for each reservation:
Status: Active, Completed, Cancelled, or No show
Guest name and booking reference
Booking amount: Total including commission, taxes, and credit card surcharges
Net revenue: Amount excluding commission, taxes, and credit card surcharges
Commission charged
💡 To download a monthly list of your Demand Plus reservations, click the Download CSV button. For additional security, you will need to verify with multi-factor authentication.
Reconciliation deadlines
Key dates
Complete by the 7th of each month
Covers previous month's reservations
No changes possible after the 7th
Failure to reconcile on time can result in commission charges for cancelled bookings or no-shows
Final reconciliation required even after pausing/suspending Demand Plus
Email reminders
You will receive two e-mail reminders to complete your reconciliation:
1st of the month: A monthly booking summary and reminder to start reconciling
7th of the month: The final deadline to mark reservations as Cancelled or No show
Reconcile reservations (Mark as Cancelled or No show)
If guests book via Demand Plus cancels their reservation or does not arrive, you need to mark the reservation as a no show or cancellation (reconcile) to exclude the reservation from being charged commission.
Note: Once you mark a reservation as cancelled, this action cannot be undone. We recommend confirming with the guest before making this change.
Go to Distribution > Demand Plus > Statements.
Select the Year and Month.
Click Search.
Click the reservation you want to update.
Select Cancel reservation or Mark as no show.
Undo a 'No show' status
If you accidentally mark a reservation as a No show, you can revert this status.
Go to Distribution > Demand Plus > Statements.
Click the reservation you marked as no show.
Select Unmark as no show.
Note: If a guest's booking details change, modify the reservation so the correct total price is reflected and commission is charged accurately. You can access the reservation from either the Reservations page or via Distribution > Demand Plus > Statements.
Track Demand Plus performance
Go to Distribution > Demand Plus to view:
Impressions — number of times your property appeared to guests.
Total booking amount — total value of all bookings.
Average commission rate.
Total commission due.
Commission
Commission rates vary by region
View detailed booking fees in the self-serve billing portal under the Booking fees tab
See fee breakdown and the billable amount per reservation