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What happens when the guest submits a check-in form
What happens when the guest submits a check-in form

This article explains how you will be notified once the guest submits a Check-in form and how you can view the data the guest submitted.

Updated over a week ago

💡Important to know:

  • To set up and customise the questions on your property’s Check-in form, go to Check-in > Check-in form.

  • To set the email address for which the notification for a completed Check-in form will be sent to, go to Settings > Emails > Notifications > Check-in messages.

This article explains how you will be notified once the guest submits a Check-in form and how you can view the data the guest submitted via the Check-in form.


Email notification

When a guest submits the Check-in form, your property will receive a notification email.

To set the email address for which the notification for a completed Check-in form will be sent to, go to Settings > Emails > Notifications > Check-in messages.

In the Check-in messages field, enter the email address you want to receive the notifications. If you are entering multiple email addresses, separate them with a comma (no space).

View data the guest submitted on the Check-in form

To view data the guest submitted on the Check-in form, follow these steps:

  1. Go to Guest activities > Check-ins.

  2. Click on a guest's name to open the Guest profile.

  3. Click on the Check-in form tab, where you will see all questions and answers, including signature and document images (if applicable).

Sync data if a 2-way PMS integration is supported

If you have a direct two-way integration with a property management systems (PMS), revenue management systems (RMS), or central reservation systems (CRS), when a guest submits the check-in form, some data for Preset questions may be updated in your integration (however, the fields that can be updated vary depending on which integration you are connected to).

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