All Collections
Guest Engagement
Adding questions to your offers
Adding questions to your offers

This article explains how to add questions to your offer

Updated over a week ago

💡 Important to know

  • Offers are displayed in your property’s Concierge.

  • To add a new offer, in Upsell > Offers, in the top right corner click the Add new button.

  • To preview how your Offers will display to guests, go to Upsell > Open concierge.

Add questions to your offer

Adding questions to your offer will help calculate the correct price and help ensure you gather all the information needed in order to fulfil a guest's order (or to determine if it's possible to fulfil it at all).

For example if you are creating a restaurant offer, you may need to add a question to check how many people the table needs to be booked for, and on which day and time.

To add questions to your offer, once you are on the Edit offer page, click into the Questions tab, or if you are in the Concierge, go to Concierge > offers or Concierge > Room upgrades.

Specify the questions you need to ask the guest to complete the order by ticking the relevant question/s from the available options:

  • Choose quantity this affects total price: usually used for products, for example a bottle of wine.

  • Number of guests this does not affect total price: use this question when the price is fixed and the number of persons won't change the price.

  • Number of guests this affects total price: use this question when the number of people will change the total price, for example, the number of people who want breakfast, or the number of people to join a tour.

  • Children this affects total price: if you added a price for children in the General tab, make sure to turn on this question to determine how many children, and thus help calculate the correct price.

  • Nightsthis affects total price: allows the guest to select on how many days they want to have this product or service; for example, how many days the guest wants to have breakfast during their stay.

  • Date: allows the guest to choose one specific date for this product or service. Guests can only choose dates when they are staying at your property.

  • Time: lets the guest select their preferred time to receive this product or service, in 15 minute increments across the entire 24 hours.

  • Arrival time: allows the guest to let you know their expected arrival time. Useful for things such as a bottle of chilled wine in room on arrival, early check-in, flight arrival time for airport transfers, etc.

  • Departure time: allows the guest to let you know their expected departure time. Useful for offers for things such as airport transfers, luggage storage, etc.

  • Select preferred time: gives the guest the choice between morning, afternoon, and evening. You can then further narrow down the exact time by contacting the guest.

  • Remarks: this gives the guest a free text field where they can provide you with further information, or even ask questions. For example, a guest might ask what your vegan-friendly options are at the breakfast buffet.

  • Phone number: this allows the guest to provide you with a contact number — useful for things like airport transfers, tours, etc.

  • Vehicle registration: allows the guest to provide you with their vehicle's registration number, which can be required if allocating a guest a spot in your car park.

  • Flight number: guests can provide their flight number which is often used by your transfer partners when picking up a guest at an airport.

💡 Tips when creating offer questions:

  • We recommend enabling the Remarks question in almost all circumstances, so that the guest can ask any questions they may have, or provide you with further useful information.

  • Do not use Time and Select preferred time in the same offer.

  • Do not use Date and Nights in the same offer.

  • Only ever use one Time question in an offer.

Did this answer your question?