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About your Opera OHIP connection

What your Opera OHIP connection does, and where to go for help with reservations, inventory, or rates.

About your Opera OHIP connection

Opera OHIP is the connection between SiteMinder and Oracle Opera Cloud. It shares reservations and inventory updates between the two systems, and in some setups, lets you send rates from SiteMinder to Opera.

Depending on how your property is set up, your Opera OHIP connection can:

  • send reservations from SiteMinder to Opera

  • receive inventory (rates, availability, restrictions) updates from Opera into SiteMinder

  • send rates from SiteMinder to Opera, if this has been enabled for your property

A reservation is missing or not showing correctly in Opera

If a reservation has not arrived in Opera, check its delivery status in SiteMinder first. This tells you whether SiteMinder successfully sent the reservation, and lets you retry the delivery or download the reservation file to share with your PMS provider or our support team.

If something does not look right with your Opera OHIP connection, start with these checks.

Check the reservation delivery status

If a reservation is missing from Opera, first check whether SiteMinder shows that the reservation was sent successfully.

  1. Go to the Reservations page and find the reservation.

  2. Check the delivery status in the Connectivity status column.

The status may show:

  • Delivered: SiteMinder sent the reservation successfully

  • Failed: The reservation was not accepted

  • Retryable error: The reservation was not delivered, but you can try again

  • Blank or missing: The reservation may not have been sent because the channel-side connection or rate mapping of the booked channel rate was not ready at that time

If the status is Delivered but the reservation is still not visible in Opera, download the JSON file and share it with your PMS provider or our support team.

Retry the reservation delivery

If the status is Failed or Retryable error, you can try resending the reservation:

  1. Click on the status to open the PMS message delivery status history page.

  2. Read the error message and correct any obvious issue if one is mentioned.

  3. Click the resend button (circular refresh icon ↻) in the Actions column.

  4. Click Resend PMS message.

Note: For unmapped rates, you cannot resend the reservation to Opera. You will need to create the reservation manually in Opera.

If the reservation keeps failing, download the JSON file and share it with your PMS provider or our support team for investigation.

Download the JSON file

For Opera OHIP, the reservation message file is provided as a JSON file.

To download the file:

  1. Click on the status in the Connectivity status column to open the PMS message delivery status history page.

  2. Click the download button (downward arrow icon ↓) in the Actions column.

This file gives a technical record of the reservation message that was sent. It may include:

  • the reservation details

  • guest and stay information

  • room and rate details

  • the message SiteMinder attempted to send to Opera

  • any response or error linked to that delivery attempt

You do not need to read or understand the JSON yourself. Download it and share it with your PMS provider or our support team if needed.

Check whether the issue is only affecting one reservation

Confirm whether the problem is:

  • happening to one reservation only

  • happening to all new reservations

  • affecting reservations, rates, or both

If only one reservation is affected, the issue is likely specific to that booking. If many reservations are affected, or if nothing is arriving at all, the issue is more likely related to your connection or PMS setup.

Can I send rates from SiteMinder to Opera?

If you use Opera OHIP, you may be able to send rates from SiteMinder to Opera. Only rates can be sent in this direction. Syncing availability and restrictions to Opera, such as stop sell and minimum length of stay is currently not supported.

Opera OHIP customers must contact our support team to enable this functionality before you can activate rate sync in your inventory settings.

To turn on rate sync once support has enabled it for your property:

  1. Go to Distribution > Connectivities.

  2. Select your Opera OHIP connection.

  3. In the Settings tab, scroll down to Inventory settings and click the pencil icon.

  4. Select SiteMinder > PMS/RMS as the sync direction.

Get support

Contact our SiteMinder support team if:

  • you want to enable rate sync from SiteMinder to Opera

  • your Opera OHIP reservation status stays Failed or Retryable error after resending

  • a reservation shows as Delivered but is still missing from Opera

  • your Opera OHIP connection appears disconnected or isn't working as expected

  • you are not sure what an error message relating to your Opera OHIP connection means

When you contact our support team, include the reservation ID, screenshots of the error or status, the JSON file if you have it, and a short description of what you expected to happen.

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