If you are a billing user for a hotel group or chain, you can access the Billing portal to view and manage invoices across your properties. The Billing portal shows your total group balance, outstanding invoices, and booking fees for all properties in your group.

Each account in the group Billing portal covers all fees of that type for the group as a whole, not for any individual property.

In your group Billing portal you can:

You must be a billing user and be part of a group account to access the group Billing portal.

To access group billing, click Billing accounts in the top-right corner of the region selector page (the first page shown after login) > then click Manage billing. If you are using Multi Property you can also access this from the main navigation menu.

Can't see the Billing option? If it doesn't appear, you may not have billing user permissions. Contact your primary billing user to request access.

The Overview tab shows your group's account balance, next payment due date, whether automatic payments are enabled, and a list of all properties included in your group.

To see every property included in your group, use the Properties in your group panel and click Show more to expand the list.

If there is an outstanding balance, click Pay now to make a payment. You can select which invoices or fees to pay, then choose how to pay:

Invoices cover all fees owed by the group as a whole for a given month. To view property-specific fees, open the individual invoice.

The Invoices tab shows all paid and unpaid invoices across your group, along with your payment and adjustment history. Use the filters at the top of the tab to switch between Invoices, Payments, and Adjustments. From here you can:

Payments shows the payments you've made across your group, filterable by account and date range and exportable as a CSV.

Adjustments are separate credits (which decrease your payable amount) or charges (which increase it).

The Booking fees tab shows the billable amount for all products that are charged on a per transaction basis, along with the relevant transaction fees. You can filter by property, account (for example, Demand Plus, Pay), date, or booking reference ID.

Each booking fee shows one of three statuses:

Booking fees only apply to commission-based add-on products such as Demand Plus and Channels Plus.

To export your booking fees, select a month and year and click Download CSV.

The Accounts tab is where you manage payment settings for each subscription and transaction product. From this tab you can:

To change how often an account is billed (monthly, quarterly, or yearly), or to cancel or place a subscription on hold, contact our support team.

Adding billing users to your group Billing portal gives them access to all invoices and booking fees that are currently paid at the group level. Add, remove, or edit users in the Billing users tab in the group Billing portal.

If individual properties pay a portion of their bill, add them as a billing user in the platform account for that property.

⚠️ Update primary billing user: For group billing, the primary billing user is managed from the Accounts tab, not the Billing users tab. Navigate to the Accounts tab and click Update primary billing user on the relevant account. The primary billing user receives payment receipts and is the main point of contact for billing queries.

Automatic payments configured in the group Billing portal apply only to invoices paid at the group level. If any properties within your group are responsible for a portion of the fees then these invoices will need to be paid from that property's billing portal which is accessible from their property platform account.

To enable automatic payment:

Automatic payments must be set up for each account separately.

If an automatic payment fails, the primary billing user receives an e-mail notification and we automatically retry six days later. Automatic payments stop after two failed attempts. To disable automatic payments, contact our support team.