If you are a billing user for a hotel group or chain, you can access the Billing portal to view and manage invoices across your properties. The Billing portal shows your total group balance, outstanding invoices, and booking fees for all properties in your group.

Each account in the group Billing portal covers all fees of that type for the group as a whole, not for any individual property.

You must be a billing user and be part of a group account to access the group Billing portal.

To access group billing, click Billing accounts in the top-right corner of the region selector page (the first page shown after login). If you are using Multi Property you can also access this from the main navigation menu.

The Overview tab shows your group's account balance, next payment due date, whether automatic payments are enabled, and a list of all properties included in your group.

If there is an outstanding balance, click Pay now to make a payment. You can select which invoices or fees to pay and pay by credit card, direct debit, or bank transfer. Invoices cover all fees owed by the group as a whole for a given month. To view property-specific fees, open the individual invoice.

The Invoices tab shows all paid and unpaid invoices across your group. You can:

The Booking fees tab shows the billable amount for all products that are charged on a per transaction basis, along with the relevant transaction fees.. You can filter by property, account (for example, Demand Plus, Pay), date, or booking reference ID.

The Accounts tab is where you manage payment settings for each subscription and transaction product. From this tab you can:

Adding Billing users to your group billing portal will give them access to all invoices and booking fees that are currently paid at the group level. Add, remove, or edit users in the Billing users tab in the group billing portal.

If individual properties pay a portion of their bill then they should be added as a billing user in the platform account for that property.

⚠️ Update primary billing user: For group billing, the primary billing user is managed from the Accounts tab, not the Billing users tab. Navigate to the Accounts tab and click Update primary billing user on the relevant account. The primary billing user receives payment receipts and is the main point of contact for billing queries.

Automatic payments configured in the group Billing portal apply only to invoices paid at the group level. If any properties within your group are responsible for a portion of the fees then these invoices will need to be paid from that properties billing portal which is accessible from their property platform account.