⚠️ This article applies only if SiteMinder Pay is activated for your property.
Before you begin
Processing a payment from a reservation is available with SiteMinder Pay. It is not available with a third-party payment gateway.
SiteMinder Pay must be activated
Ensure you have the permission to process payments
Payments will need to be processed no later than seven days after checkout
Before collecting payment from a guest at check-in, check your Payments > Transactions to see if the guest has already made a payment.
How do I take a payment from a guest?
If you are using SiteMinder Pay, you can take a payment from a guest by charging their card directly from the reservation.
This only applies to SiteMinder Pay. If you are not using SiteMinder Pay or are using a third-party payment gateway, you can't process payments in SiteMinder.
If you have SiteMinder Pay, to process a payment:
Go to the Reservations tab.
Find and open the reservation.
Click Manage payments.
If the card details have already been provided, they will be pre-filled. Add the amount, then click Process payment.
The amount will be processed by SiteMinder Pay and the card will be charged.